Product Support Technology Integration Specialist in Shrewsbury

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.

Salary: £49,519 - £60,660 (depending on experience)

Benefits: 10% Bonus target, Share Scheme (50% Company Matched), Contributory Pension Scheme (Contribution double by Company up to 10%), Free Car Parking, Caterpillar Advantage website, 27 days annual leave + bank holidays

Contract: Permanent

Location: Solihull (preferred) or Desford, Shrewsbury

Travel Requirements: up to 35% (within Europe)

Join the EAME Distribution Team as a Product Support Technology Integration Specialist, where you will play a key role in improving how PSORs, consultants, and Cat dealers operate by embedding digital tools, data, AI, and automation into everyday parts and service workflows. This is a mid-level to senior individual contributor role with regional responsibility, suited for an experienced professional who can work autonomously, diagnose operational challenges, and design practical solutions that improve consistency, efficiency, and execution across dealer organizations.

In this role, you will support the operational integration and adoption of product support technologies, helping dealers and internal teams translate new capabilities into clear processes, tools, and ways of working that strengthen parts and service operations and support sustainable growth across the region.

The Caterpillar EAME Distribution Center of Excellence is shaping the future of the dealer network by building the capabilities needed to deliver the Caterpillar Services Growth Strategy across Europe, Africa, the Middle East, and Eurasia.

Provides second-level of support for operational processes and technology solutions.

• You’ll improve how parts and service teams operate by focusing on execution, adoption, and consistency.
• Improve day-to-day parts and service workflows (e.g. service commitments, dealer follow-up, capacity visibility).
• Diagnose operational issues and design practical solutions (e.g. removing manual re-entry, standardising reports).
• Build small automations, utilities, or reports (e.g. Power BI views replacing spreadsheets).
• Support data setup and system configuration (e.g. resolving inconsistent report outputs).
• Enable adoption of GenAI and digital tools such as Microsoft Copilot (e.g. visit prep, summaries, action tracking).
• Translate new technologies into clear dealer workflows (e.g. step-by-step operational guidance).

You’ll support teams across Europe, Africa, the Middle East & Eurasia.

• You’re likely a strong fit if you have experience in process improvement or operational support (e.g. dealer operations, regional support, consulting).
• Have enabled dealer-facing teams to adopt tools or processes (e.g. rollouts, standardisation, change adoption).
• Are comfortable working with data and reporting tools (e.g. Power BI, SQL, Snowflake or similar).
• Have practical experience with automation or GenAI in a business context (e.g. reducing admin, improving consistency).
• Can connect end-to-end parts and service workflows (e.g. service commitments, parts availability, capacity).
• Communicate clearly across regions and cultures.
• Work independently and enjoy solving ambiguous, operational problems.

• You work between technology and operations (close to real users).
• Success is measured by adoption and impact, not system ownership.
• Your solutions scale across the dealer network.
• You influence how product support actually works on the ground.

Additional Information:

Work Location: The primary work location for this role is Solihull, with an on-site presence required five days per week. Candidates based in Desford or Shrewsbury will be required to attend the Solihull office two days per week.

What we offer: From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours.

This position requires working onsite five days a week. Visa Sponsorship is not available for this position. Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.