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- Tasks: Lead technical support and improvement projects for electric power products.
- Company: Join Caterpillar, a global leader in sustainable solutions.
- Benefits: Competitive salary, bonus, generous leave, and flexible benefits.
- Other info: Opportunities for travel and career growth in a dynamic environment.
- Why this job: Make a real impact on critical infrastructure and customer satisfaction.
- Qualifications: Degree in Engineering or relevant experience in power generation.
The predicted salary is between 46329 - 52000 £ per year.
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world.
Salary/Grade: £46,329 - £52,000 per annum (depending on experience)
Location: Larne
Benefits:
- Up to 12% bonus
- 25 days annual leave plus bank holidays
- Contributory pension scheme - Caterpillar will double the employee's contribution up to 6%
- Contributory share scheme - Caterpillar will match 50% of the employee's contribution
- Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase
Work arrangement: This position requires working on site 4.5 days a week.
About EPD: Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals and supporting critical infrastructure for data centres.
The opportunity: The Electric Power Division has an opening for a Product Support Engineer on the Large Electric Power Service Engineering team. This position will support complex technical product problem resolution with Caterpillar Dealers to ensure customers receive the product performance, reliability, durability and availability they expect.
What you will do:
- Provide leadership and technical direction to resolve complex technical issues impacting the product and its integration to the customer system.
- Lead Continuous Product Improvement (CPI) projects to investigate and resolve product and process issues affecting Caterpillar Electric Power product.
- Complete root cause analysis and develop interim and permanent corrective actions to resolve complex product health issues.
- Develop appropriate procedures and plans to ensure product quality and evaluate results to identify functional deficiencies.
- Evaluate production processes to identify defects in manufacturing and design.
- Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
- Write technical specifications and instructions to ensure product quality and performance.
- Track and manage the status of projects from inception to release.
What you have:
- Education: Degree in an accredited Engineering curriculum or progressive experience within the power generation industry.
- Technical Excellence: Ability to develop and provide solutions to significant technical challenges.
- Service Excellence: Ability to meet or exceed customer needs and expectations.
- Customer Focus: Ability to foster strong customer relationships via delivery on commitments.
- Relationship Management: Ability to establish and maintain healthy working relationships with all stakeholders.
- Decision Making and Critical Thinking: Ability to accurately analyse situations and reach productive decisions.
- Effective Communications: Ability to effectively transmit, receive, and accurately interpret ideas and information.
- Problem Solving: Ability to apply knowledge of problem solving appropriately to diverse situations.
Additional information: There is up to 25% travel requirement for this role.
About Caterpillar: Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
Product Support Engineer in Larne employer: Caterpillar Financial Services Corporation
Contact Detail:
Caterpillar Financial Services Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Larne
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Caterpillar on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Caterpillar's products and services. Knowing the ins and outs of their electric power solutions will show you're genuinely interested and ready to tackle the role head-on.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you've tackled complex issues. Be ready to share these examples during your interview to demonstrate your technical excellence and customer focus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Caterpillar team.
We think you need these skills to ace Product Support Engineer in Larne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Engineer role. Highlight relevant experience and skills that match the job description, especially in technical problem-solving and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for Caterpillar's Electric Power Division.
Showcase Your Technical Skills: Don’t forget to emphasise your technical expertise in power generation products or similar equipment. Mention any specific projects or experiences that demonstrate your ability to tackle complex challenges.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Caterpillar Financial Services Corporation
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to power generation products and systems. Caterpillar is looking for someone who can tackle complex technical issues, so be prepared to discuss your experience with diesel and gas electric power products in detail.
✨Showcase Problem-Solving Skills
Be ready to share specific examples of how you've resolved complex customer complaints or technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking abilities.
✨Demonstrate Customer Focus
Caterpillar values strong customer relationships, so think about how you've exceeded customer expectations in previous roles. Prepare anecdotes that illustrate your ability to communicate effectively and build trust with clients.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the Continuous Product Improvement projects or how the team collaborates to resolve product health issues. This shows you're engaged and eager to contribute.