Service Engineer – NPI & Product Improvement in Desford

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team that cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders, creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.

The Opportunity

Ready to build your expertise as an SME in new product introduction and product improvement? As a Service Engineer, you’ll lead parts authorisation and readiness for BCP New Product Introduction (NPI) programmes, alongside fast‑paced Continuous Product Improvement (CPI) activity. You’ll develop deep technical knowledge in parts processes, serviceability and stocking, working closely with global teams to meet approval‑to‑ship targets and ensure parts availability for key projects. There is real opportunity to grow your capability and broaden your experience, with progression shaped by your potential and ongoing development.

What You Will Do

• Develop and maintain procedures and plans to support product quality, reviewing outcomes to identify functional gaps and drive corrective actions where required.
• Review manufacturing and production processes to identify design or build issues, working with stakeholders to improve efficiency, quality, and repeatability.
• Gather and assess internal and external feedback to identify opportunities to improve product serviceability and support continuous product improvement.
• Produce clear technical specifications and work instructions, and track activities from concept through release to ensure quality, performance, and delivery targets are met.

What You Can Demonstrate

• Customer Focus: Maintains a strong customer focus by ensuring parts authorisation, serviceability, and stocking decisions support approval‑to‑ship targets and customer uptime. Uses feedback from the field and internal teams to drive improvements to parts availability and service readiness, aligned to NPI and CPI objectives.
• Effective Communications: Communicates clearly and effectively with internal and external stakeholders, providing constructive feedback and sharing updates through reports and presentations as needed. Uses feedback to improve communication, adjusting style and level of technical detail to suit the audience and ensure alignment across teams.

Level Working Knowledge

• Relationship Management: Responds promptly and effectively to client and stakeholder requests, maintaining visibility of satisfaction levels and escalating concerns where needed. Works collaboratively to clarify roles and responsibilities and resolve critical issues, ensuring strong and productive working relationships.

Top Candidates Will Have

• NPI capability: Supports parts readiness and serviceability decisions to help programmes meet approval‑to‑ship targets.
• CPI mindset: Identifies and addresses parts availability or service issues that impact customer uptime and field performance.
• Digital working capability: Uses Microsoft 365 tools to manage information, collaborate with global teams, and track progress.
• Learning and improvement focus: Builds subject‑matter expertise and helps drive consistent, efficient parts processes across teams and divisions.

Benefits

• 27 days annual leave + bank holidays, opportunity to buy additional holiday.
• 12% Bonus.
• Private Medical.
• Contributory pension scheme – Caterpillar will double the employee's contribution up to 10%.
• Contributory share scheme – Caterpillar will match 50% of the employee's contribution.
• Employee Support Networks – join groups that offer support, connection, and a sense of community.
• Optional flexible benefits including access to private health and dental care plans, EV car lease, etc.
• Travel: up to 25% to include global travel.

Visa Sponsorship is not available for this position.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.