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- Tasks: Enhance parts and service workflows using digital tools and automation.
- Company: Join Caterpillar, a global leader in construction and mining equipment.
- Benefits: Competitive salary, bonus, share scheme, pension, and 27 days leave.
- Why this job: Make a real impact by integrating innovative tech into operations.
- Qualifications: Experience in process improvement and comfort with data tools required.
- Other info: Work onsite in Solihull with excellent growth opportunities.
The predicted salary is between 49519 - 60660 £ per year.
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.
Salary: £49,519 - £60,660 (depending on experience)
Benefits: 10% Bonus target, Share Scheme (50% Company Matched), Contributory Pension Scheme (Contribution double by Company up to 10%), Free Car Parking, Caterpillar Advantage website, 27 days annual leave + bank holidays
Contract: Permanent
Location: Solihull (preferred) or Desford, Shrewsbury
Travel Requirements: up to 35% (within Europe)
Join the EAME Distribution Team as a Product Support Technology Integration Specialist, where you will play a key role in improving how PSORs, consultants, and Cat dealers operate by embedding digital tools, data, AI, and automation into everyday parts and service workflows. This is a mid-level to senior individual contributor role with regional responsibility, suited for an experienced professional who can work autonomously, diagnose operational challenges, and design practical solutions that improve consistency, efficiency, and execution across dealer organizations.
In this role, you will support the operational integration and adoption of product support technologies, helping dealers and internal teams translate new capabilities into clear processes, tools, and ways of working that strengthen parts and service operations and support sustainable growth across the region.
The Caterpillar EAME Distribution Center of Excellence is shaping the future of the dealer network by building the capabilities needed to deliver the Caterpillar Services Growth Strategy across Europe, Africa, the Middle East, and Eurasia.
Role Definition:Provides second-level of support for operational processes and technology solutions.
About The Role / What You Will Do:- You’ll improve how parts and service teams operate by focusing on execution, adoption, and consistency.
- Improve day-to-day parts and service workflows (e.g. service commitments, dealer follow-up, capacity visibility).
- Diagnose operational issues and design practical solutions (e.g. removing manual re-entry, standardising reports).
- Build small automations, utilities, or reports (e.g. Power BI views replacing spreadsheets).
- Support data setup and system configuration (e.g. resolving inconsistent report outputs).
- Enable adoption of GenAI and digital tools such as Microsoft Copilot (e.g. visit prep, summaries, action tracking).
- Translate new technologies into clear dealer workflows (e.g. step-by-step operational guidance).
You’ll support teams across Europe, Africa, the Middle East & Eurasia.
What Will Put You Forward:- You’re likely a strong fit if you have experience in process improvement or operational support (e.g. dealer operations, regional support, consulting).
- Have enabled dealer-facing teams to adopt tools or processes (e.g. rollouts, standardisation, change adoption).
- Are comfortable working with data and reporting tools (e.g. Power BI, SQL, Snowflake or similar).
- Have practical experience with automation or GenAI in a business context (e.g. reducing admin, improving consistency).
- Can connect end-to-end parts and service workflows (e.g. service commitments, parts availability, capacity).
- Communicate clearly across regions and cultures.
- Work independently and enjoy solving ambiguous, operational problems.
- You work between technology and operations (close to real users).
- Success is measured by adoption and impact, not system ownership.
- Your solutions scale across the dealer network.
- You influence how product support actually works on the ground.
Additional Information:
Work Location: The primary work location for this role is Solihull, with an on-site presence required five days per week. Candidates based in Desford or Shrewsbury will be required to attend the Solihull office two days per week.
What we offer: From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours.
This position requires working onsite five days a week. Visa Sponsorship is not available for this position. Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
Product Support Technology Integration Specialist in Desford employer: Caterpillar Financial Services Corporation
Contact Detail:
Caterpillar Financial Services Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Technology Integration Specialist in Desford
✨Tip Number 1
Network like a pro! Reach out to current employees at Caterpillar on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Product Support Technology Integration Specialist role.
✨Tip Number 2
Prepare for the interview by understanding the company culture and values. Caterpillar is all about teamwork and innovation, so think of examples from your past that showcase how you embody these traits.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific operational challenges you've faced and how you tackled them, especially in relation to process improvement and technology integration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Caterpillar team.
We think you need these skills to ace Product Support Technology Integration Specialist in Desford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in process improvement and operational support. We want to see how your skills align with the role of a Product Support Technology Integration Specialist!
Showcase Your Tech Savvy: Don’t forget to mention your experience with data tools like Power BI or SQL. We’re looking for someone who can connect technology with operations, so let us know how you’ve done this in the past!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to your achievements and how they relate to the role. Make it easy for us to see your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Caterpillar Financial Services Corporation
✨Know Your Tech Inside Out
As a Product Support Technology Integration Specialist, you'll need to be well-versed in digital tools and data management. Brush up on your knowledge of Power BI, SQL, and any automation tools you've used. Be ready to discuss how you've implemented these technologies in past roles.
✨Showcase Problem-Solving Skills
This role is all about diagnosing operational challenges and designing solutions. Prepare examples from your experience where you identified a problem, developed a solution, and successfully implemented it. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand Caterpillar's Vision
Familiarise yourself with Caterpillar's mission and values, especially their focus on sustainability and community building. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of creating a better world through technology.
✨Communicate Clearly and Confidently
Since this role involves working across regions and cultures, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or using online platforms to refine your delivery and ensure you come across as confident and approachable.