At a Glance
- Tasks: Represent Caterpillar, consult on product performance, and support dealers across Europe.
- Company: Join a leading global brand known for innovation and excellence.
- Benefits: Enjoy 27 days annual leave, bonuses, flexible benefits, and a contributory pension scheme.
- Other info: Dynamic role with opportunities for growth and development in a collaborative environment.
- Why this job: Make an impact in the engineering field while travelling across Europe.
- Qualifications: 4+ years in engineering or product support; degree or equivalent experience required.
The predicted salary is between 57500 - 67500 € per year.
Career Area: Product Support
Contract: Permanent
Salary: £57,500-£67,500 depending on experience
Benefits: 27 days annual leave + bank holidays, 12% bonus, Flexible Buy in Benefits such as Private Medical, Healthcare, Vision & Dental schemes, Green Car Scheme and more, Share Scheme (50% Company Matched), Contributory Pension Scheme (Contribution double by Company up to 10%), Free Car Parking, Caterpillar Advantage website
Location: Desford, Leicestershire
Hours: 37.5
Travel: 50% European travel
Responsibilities
- Represent Caterpillar at customer and dealer sites to understand customer needs and machine applications and performance
- Travel to dealer locations to consult on product performance within assigned territory (across Europe, including, but not limited to, Italy, Spain, Portugal, France, Belgium, Poland, Romania and Balkans)
- Exercise strong decision‑making skills, making judgements on complex products
- Determine appropriate levels of support required for customer experience and peak product performance
- Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth and process improvements
- Help dealers achieve higher service quality working with industry sales representatives to develop total customer solutions
- Work with Service Specialists to ensure dealers meet targets for Customer Satisfaction
- Liaison with Caterpillar Product Support Managers and Support Engineers for product enhancements and future developments
- Educate/train dealers on Caterpillar product technical specifications
- Stay abreast of industry and technology changes and learn to relate those changes to Caterpillar, dealer and customer needs
Qualifications
- 4+ years of engineering or product support experience
- Bachelor’s degree or equivalent years of professional experience
- Ability to travel up to 50%
- Fluent in English and one other European language preferred (French, Spanish, Polish, would be an asset)
- Good written and oral communications skills and the ability to articulate complex information in a simple and concise way
- Excellent interpersonal and team working skills, with the ability to successfully build relationships with a diverse group of individuals
- Self‑starter with a demonstrated ability to manage own assignments
- Dynamic, team player with initiative
- Strong prioritization capability
- Ability to quickly adapt to complex changes, execute with ambiguity and drive advancement within the Caterpillar dealer organization
Desired Skills
- Construction equipment technical experience
- Knowledge of Caterpillar dealer network
- Technical aptitude and strong computer software skills to work in a suite of online Caterpillar systems
- Strong time management and organization skills
- Ability to work collaboratively effectively and respectfully
- Ability to read engineering designs
- Experience with PowerBI
- Knowledge and understanding of how CAT machines operate
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
Machine Technical Service Representative in Desford employer: Caterpillar Financial Services Corporation
Caterpillar is an exceptional employer, offering a dynamic work environment in Desford, Leicestershire, where employees can thrive through extensive training and development opportunities. With competitive benefits including a generous salary, flexible working options, and a strong commitment to employee well-being, Caterpillar fosters a culture of collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding careers in the engineering and product support field.
Contact Detail:
Caterpillar Financial Services Corporation Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Machine Technical Service Representative in Desford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Caterpillar on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to technical service roles. Think about how your experience aligns with the responsibilities listed in the job description, especially around customer support and product performance.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples where you've tackled complex issues in engineering or product support. This will demonstrate your decision-making abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Caterpillar team.
We think you need these skills to ace Machine Technical Service Representative in Desford
Some tips for your application 🫡
Showcase Your Experience:Make sure to highlight your engineering or product support experience in your CV. We want to see how your background aligns with the responsibilities of the Machine Technical Service Representative role, so don’t hold back on those relevant details!
Tailor Your CV:Customise your CV to reflect the specific qualifications and skills mentioned in the job description. We’re looking for candidates who can articulate complex information simply, so use clear language that matches our needs.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate good written communication skills, so make sure your CV is easy to read and free from jargon that might confuse us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Caterpillar Financial Services Corporation
✨Know Your Stuff
Make sure you brush up on your engineering and product support knowledge, especially related to construction equipment. Familiarise yourself with Caterpillar's products and their technical specifications, as well as any recent industry changes that could impact customer needs.
✨Showcase Your Experience
When discussing your qualifications, be specific about your past experiences that align with the job description. Highlight instances where you've successfully managed customer relationships or improved service quality, as these are key aspects of the role.
✨Practice Your Communication Skills
Since this role requires excellent communication skills, practice articulating complex information in a simple way. You might want to prepare examples of how you've effectively communicated technical details to non-technical audiences in the past.
✨Demonstrate Your Adaptability
Be ready to discuss how you've handled ambiguity and complex changes in previous roles. Caterpillar values self-starters who can adapt quickly, so share examples that showcase your ability to thrive in dynamic environments.
