At a Glance
- Tasks: Support marketing and sales initiatives to drive customer experience and service operations.
- Company: Join Caterpillar, a global leader in sustainable innovation and community building.
- Benefits: Enjoy competitive salary, 25 days leave, bonuses, and flexible benefits.
- Other info: Opportunity for travel across Europe, Africa, and the Middle East.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Customer-focused mindset and strong communication skills are essential.
The predicted salary is between 50000 - 62000 £ per year.
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world.
Salary Grade: £50,000 to £62,000 (depending on experience)
Location: Wimborne
Benefits:
- 25 days annual leave
- Up to 10% Bonus
- Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%
- Contributory share scheme - Caterpillar will match 50% of the employee's contribution.
- Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase
About Us: Caterpillar Marine Power UK Ltd is located on the outskirts of Wimborne on the Ferndown and Uddens Business Improvement District. With approximately 130 members of staff, there is a long and distinguished history spanning over 50 years of manufacturing marine propulsion and auxiliary engines under the Cat and Perkins Marine brands.
Job Summary: Advising on marketing and sales initiatives and dealer/customer related strategies, systems and processes.
What You Will Do:
- Enable Services Revenue growth by supporting Cat Marine teams in deploying customer experience and service operations initiatives.
- Develop deep expertise to advise Cat Marine and dealers on process improvement on areas such as customer management, service transformation, customer onboarding.
- Ensure delivery of Strategic Growth Council objectives, through the growth planning process.
- Measure dealer performance and support Cat Marine on developing improvement action plans and gap resolution initiatives to support Cat Marine growth objectives.
- Actively support Cat Marine by resolving problems regarding business plan execution, operational improvement, and achievement of targets.
What You Have:
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
- Industry & Product Knowledge: Knowledge of the organization's industry group, component product groups, trends, directions, major issues, regulatory considerations, and trendsetters.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques.
- Effective Communications: Understanding of effective communication concepts, tools, and techniques.
- Negotiating: Knowledge of successful negotiation concepts and techniques.
- Relationship Management: Knowledge of relationship management techniques.
- Business Development: Knowledge of business development tools, techniques, and approaches.
- Value Selling: Knowledge of the principles and practices for selling products, technology, and services.
What Will Put You Ahead:
- Ability to speak French is an advantage.
- Previous marine experience, specifically in service operations.
- The role will involve Cat dealer and customer site visits to understand on the ground operations.
This role requires 5 days in the office model. Ad-hoc flexibility is accommodated aligned with Business needs.
50% Travel within Europe, Africa & Middle East
What We Offer: From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.
About Caterpillar: Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.
NB: The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Marketing & Sales Operations Representative employer: Caterpillar Brazil
Caterpillar Inc. is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary package alongside generous benefits such as 25 days of annual leave, a contributory pension scheme, and flexible health options. Located in the picturesque town of Wimborne, employees enjoy a collaborative work culture that fosters innovation and sustainability, while also providing opportunities for global experience and travel within Europe, Africa, and the Middle East.
StudySmarter Expert Advice🤫
We think this is how you could land Marketing & Sales Operations Representative
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the marine sector, so you can speak confidently about how you can contribute to their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Marketing & Sales Operations Representative role. Highlight your customer focus and relationship management skills to stand out.
✨Tip Number 4
Apply through our website for the best chance of getting noticed. Tailor your application to showcase your relevant experience and skills that align with the job description. Let's get you that interview!
We think you need these skills to ace Marketing & Sales Operations Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Marketing & Sales Operations role. Highlight relevant experience and skills that match the job description, especially around customer focus and relationship management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at Caterpillar and how your background aligns with their mission of building a better world.
Showcase Your Communication Skills:Effective communication is key in this role. Make sure your application reflects your ability to convey ideas clearly and concisely. This will show us you can handle the responsibilities of the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Caterpillar Brazil
✨Know Your Stuff
Before the interview, dive deep into Caterpillar's products and services, especially in marine operations. Familiarise yourself with their customer experience initiatives and how they align with sales strategies. This knowledge will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Customer Focus
Prepare examples that highlight your customer-centric approach. Think of situations where you successfully identified customer needs and tailored solutions accordingly. This will demonstrate your alignment with Caterpillar's values and your ability to enhance customer satisfaction.
✨Practice Effective Communication
Since this role requires strong communication skills, practice articulating your thoughts clearly and concisely. Consider conducting mock interviews with a friend or using video recordings to refine your delivery. Remember, effective communication is key to building relationships and negotiating successfully.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your critical thinking and decision-making abilities. Prepare to discuss past challenges you've faced in sales or operations and how you resolved them. Highlight your analytical skills and your ability to develop actionable plans to improve processes.
