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- Tasks: Lead technical problem resolution and Continuous Product Improvement projects for electric power products.
- Company: Join Caterpillar, a global leader in sustainable solutions and innovation.
- Benefits: Competitive salary, bonus, generous leave, pension scheme, and flexible benefits.
- Other info: Opportunity for travel and excellent career growth in a dynamic environment.
- Why this job: Make a real impact on sustainable technology while working with a supportive team.
- Qualifications: Degree in Engineering or relevant experience in power generation.
The predicted salary is between 46329 - 52000 £ per year.
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.
Salary/Grade: £46,329 - £52,000 per annum (depending on experience)
Location: Larne
Benefits:
- Up to 12% bonus
- 25 days annual leave plus bank holidays
- Contributory pension scheme - Caterpillar will double the employee's contribution up to 6%
- Contributory share scheme - Caterpillar will match 50% of the employee's contribution.
- Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.
This position requires working on site 4.5 days a week.
About EPD: Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centres, municipalities, and more.
We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better—more sustainable—world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality.
The opportunity: The Electric Power Division has an opening for a Product Support Engineer on the Large Electric Power Service Engineering team. This position will support complex technical product problem resolution with Caterpillar Dealers to ensure customers receive the product performance, reliability, durability and availability they expect.
What you will do:
- Provide leadership and technical direction to resolve complex technical issues impacting the product and its integration to the customer system.
- Lead Continuous Product Improvement (CPI) projects to investigate and resolve product and process issues affecting Caterpillar Electric Power product.
- Complete root cause analysis and develop interim and permanent corrective actions to resolve complex product health issues.
- Develop appropriate procedures and plans to ensure product quality and evaluate results to identify functional deficiencies.
- Evaluate production processes to identify defects in manufacturing and design. Modify designs to maximize production efficiency and product quality.
- Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
- Write technical specifications and instructions to ensure product quality and performance. Track and manage the status of projects from inception to release.
What you have:
Education: Degree in an accredited Engineering curriculum or progressive experience within the power generation industry.
Technical Excellence: Ability to develop and provide solutions to significant technical challenges.
Service Excellence: Ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Customer Focus: Ability to foster strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
Relationship Management: Ability to establish and maintain healthy working relationships with all stakeholders across the business.
Decision Making and Critical Thinking: Ability to accurately analyse situations and reach productive decisions based on informed judgement.
Effective Communications: Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
Problem Solving: Ability to apply knowledge of problem solving appropriately to diverse situations.
Additional information: There is up to 25% travel requirement for this role.
About Caterpillar: Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future.
Product Support Engineer in Larne employer: Caterpillar Brazil
Contact Detail:
Caterpillar Brazil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Larne
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Caterpillar on LinkedIn. Ask them about their experiences and any tips they might have for landing the Product Support Engineer role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Caterpillar's products and services. Familiarise yourself with their Electric Power Division and think of specific examples from your past experience that showcase your problem-solving skills. We want to see how you can contribute to building a better world!
✨Tip Number 3
Practice your communication skills! As a Product Support Engineer, you'll need to convey complex technical information clearly. Try mock interviews with friends or use online platforms to refine your pitch. Remember, effective communication is key to building trust with customers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Caterpillar team. So, get your CV polished and hit that apply button!
We think you need these skills to ace Product Support Engineer in Larne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Product Support Engineer role. Highlight any relevant technical expertise and customer service experience to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background aligns with our mission at Caterpillar. Be genuine and let your personality come through.
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled complex issues. We love seeing how you approach challenges and what solutions you've implemented in past roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes straight to the right people!
How to prepare for a job interview at Caterpillar Brazil
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to power generation products and systems. Caterpillar is looking for someone who can tackle complex technical challenges, so be prepared to discuss your experience with diesel and gas electric power products.
✨Showcase Your Problem-Solving Skills
Be ready to share specific examples of how you've resolved complex customer complaints or technical issues in the past. Highlight your ability to conduct root cause analysis and implement effective corrective actions, as this will resonate well with the role's requirements.
✨Demonstrate Customer Focus
Caterpillar values strong customer relationships, so think about how you can illustrate your commitment to meeting customer needs. Prepare anecdotes that showcase your proactive approach to anticipating customer expectations and delivering excellent service.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you've built trust with customers and influenced positive outcomes in previous roles. Remember, it's not just what you say, but how you say it!