Credit Controller

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Contract: Permanent, 37 hours per week, onsite five days per week

Salary: £28,000 - £32,000 (depending on experience)

Location: Peterborough, Cambridgeshire

Benefits:

• 25 days annual leave
• Up to 9% Bonus
• Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%
• Contributory share scheme - Caterpillar will match 50% of the employee's contribution
• Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase

The Opportunity

Join our Financial Services team and gain exposure to global matrix operations while supporting the Industrial Power Solutions Division (IPSD). You’ll manage a portfolio of key global customers, driving cash collection, reducing overdue debt, and minimising payment risk. We’re looking for someone who builds strong customer relationships, collaborates to resolve issues, and delivers business goals. Experience in credit control is preferred, along with confidence and professionalism in complex customer interactions.

What You Will Do:

• Adhere to dunning process to ensure customers pay to agreed terms, mitigating risk to the organisation.
• Negotiate payment plans, recovering interest and ensuring collection deadlines are met.
• Provide weekly Customer account updates to the Credit Manager and debt recovery progress.
• Lead customer and sales team aged debt reviews.
• Evaluate customers regularly for risk of bad debt.
• Support month-end closing activities, ensuring timely completion of reporting and reconciliation tasks.
• Effectively execute Caterpillar internal practices in accordance with our policy and corporate guidelines.
• Support the external audit process and internal SOX compliance reviews.
• Contribute towards process improvements, utilising data analytics to deliver new initiatives.

What You Will Have:

• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Level Working Knowledge: Flexibility and Adaptability; Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
• Ability to cultivate strong relationships with internal and external customers at various levels.
• Followership: Knowledge of and the ability to carry out strategies and tasks that support the mission and goals of the leader and the organisation.
• Accounts Receivable (A-R): Knowledge of an organisation's billing requirements; ability to utilise the proper tools and follow accounts receivable practices and procedures.
• Financial and Accounting Systems: Knowledge of functions, features and capabilities of financial and accounting systems; ability to use financial and accounting applications specific to the organisation.
• General Ledger (G-L): Knowledge of tools, practices and considerations for general ledger; ability to update and validate general ledger data.
• Good knowledge of accounting and financial accounting.

Top Candidates will also have:

• Knowledge of process improvement techniques and tools (ie. Six Sigma, Lean).
• Experience of Sarbanes-Oxley and/or other financial reporting governance controls.
• Prior job-related experience having worked within a fast-paced manufacturing/industrial environment, or within debt collection/recovery within credit finance insurance.
• Membership of the Institute of Credit Management (IoCM) or Institute of Export (MIEx).

Additional Information:

• Travel may be required (up to 5%) to support ongoing work activities
• The role is based at the Peterborough facility 5 days a week

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. This position requires working onsite five days a week.