At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences in a luxury hotel.
- Company: Join a Michelin-starred country house known for its exquisite service.
- Benefits: Competitive pay, vibrant work environment, and opportunities for growth.
- Other info: Work in a stunning setting with a passionate team dedicated to excellence.
- Why this job: Be part of a prestigious team and create unforgettable moments for guests.
- Qualifications: Experience in hospitality and leadership, with knowledge of the Opera system.
The predicted salary is between 30000 - 40000 £ per year.
Caterpeople is looking for an experienced Guest Services Co‑Ordinator Shift Leader for a Michelin starred Country House Hotel in Ascot, England. You will supervise guest service coordinators, assist with check-ins and ensure VIP guest needs are met.
The ideal candidate is passionate about delivering 5* service and has experience leading a front-of-house team. Knowledge of the Opera system is essential. This role promises a vibrant workplace within an exquisite hotel setting.
Guest Services Lead – Michelin-Star Luxury Country House in Ascot employer: Caterpeople
Caterpeople offers a dynamic and rewarding work environment at our Michelin-star luxury country house in Ascot, where exceptional service is at the heart of everything we do. Our team enjoys a culture of excellence, with opportunities for professional growth and development, as well as the chance to work alongside passionate individuals dedicated to delivering 5-star experiences. Join us to be part of a prestigious establishment that values its employees and fosters a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Lead – Michelin-Star Luxury Country House in Ascot
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Caterpeople. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Caterpeople
Don't be shy about reaching out to Caterpeople directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Lead – Michelin-Star Luxury Country House in Ascot
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Caterpeople and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Caterpeople
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
