At a Glance
- Tasks: Support the Client Services team and ensure customer satisfaction through admin tasks.
- Company: Join a successful international business with a friendly team in Westbury.
- Benefits: Competitive salary, hybrid working, and a supportive work environment.
- Other info: Enjoy a varied role with opportunities for growth in a collaborative setting.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 26040 - 26040 £ per year.
Our client, a successful and growing international business based in Westbury, is looking for a Customer Service Administrator to join their friendly and busy team. This role offers a hybrid working pattern, with three days in the office (Tuesday-Thursday) and two days working from home (Monday and Friday).
The Role: Supporting the Client Services team, you will help ensure a high level of customer satisfaction while providing administrative support across the department. Key duties include:
- Answering incoming calls and responding to customer emails
- Logging and managing customer returns
- Producing regular client reports
- Managing shipping exceptions and updating customers
- Updating client information and documentation
- Taking notes during internal meetings
- Providing general admin support to the commercial team
About You:
- Previous customer service or administrative experience
- Strong communication and organisational skills
- Good IT skills, including Microsoft Excel
- High attention to detail
- Able to manage multiple tasks and prioritise workload
If you're looking for a varied role within a supportive team environment, we'd love to hear from you.
Hours: Monday to Thursday 9am - 5pm and Friday 9am - 4pm
Location: Westbury with hybrid working (with 3 days a week in the office)
Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful.
Salary: £26,040 per annum + benefits
Job Type: Permanent
Location: Westbury, Wiltshire
Customer Service Administrator - Full Time - Westbury employer: Catering
Join a thriving manufacturing team in Ossett, where your skills as an Assembly Operative will be valued and rewarded. With a competitive salary of £13.00 per hour and opportunities for overtime, you will benefit from a supportive work culture that prioritises employee growth and development. This role not only offers job security with a permanent position after three months but also the chance to work with a variety of tools in a dynamic environment, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - Full Time - Westbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Catering. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Catering before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator - Full Time - Westbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Catering:Your cover letter is your chance to shine! Tell us why you want to work at Catering specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Catering!
How to prepare for a job interview at Catering
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
