Customer Service – Order to Cash Coordinator
Location: Towcester,Northamptonshire
Salary: Competitive
Vacancy Type: 12 Month Fixed Term Contract, Full Time
We are seeking an enthusiastic Customer Service Order to Cash Coordinator to join our team at our scenic Northamptonshire office. This role is a 12-month fixed term contract. The role serves as a key link between customers, sales, Supply Chain and Finance to ensure the accurate and timely processing of customer orders through to invoicing and payment resolution
The Opportunity:
- A role within a top 10 Global Animal Health player, in a market delivering consistent year-on-year growth.
- Work as part of our ambitious and dedicated Customer Service team.
- Enjoy hybrid working that ensures the perfect work-life balance.
- Work in a stunning rural business park, complete with gym facilities, walking and running trails and on-site café.
- Bring your furry friend to our dog‑friendly office!
The Role:
- Serve as a primary point of contact for Vetoquinols direct customers, wholesalers, distributors, and internal commercial teams.
- Process customer orders accurately and efficiently within JD Edwards EnterpriseOne 9.2.
- Act as a local JDE Key User, supporting continuous business process improvement, system enhancements, testing activities, user adoption, and validation of new functionality.
- Manage customer enquiries relating to product availability, order status, deliveries, invoices, returns and credits.
- Internally collaborate closely with Supply Chain, Logistics, Finance, Quality, Regulatory Affairs, and Marketing.
Manage all aspects of the Order-to-Cash cycle, including customer creation, order processing, pricing, stock allocation, delivery tracking through to the resolution of billing/payment queries.
Support the supply of licensed veterinary medicines and animal health products in accordance with company standards and applicable regulations.
We Value:
- Experience within customer service/order management/order to cash environments
- Excellent communication skills, proactive approach with high attention to detail and commitment to data accuracy
- Strong analytical and problem‑solving abilities
- Understanding of ERP-driven business processes
Salary:
Job Type: Contract
Location: Towcester
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Customer Service – Order to Cash Coordinator – Full Time – Towcester employer: Catering
Join a thriving manufacturing team in Ossett, where your skills as an Assembly Operative will be valued and rewarded. With a competitive salary of £13.00 per hour and opportunities for overtime, you will benefit from a supportive work culture that prioritises employee growth and development. This role not only offers job security with a permanent position after three months but also the chance to work with a variety of tools in a dynamic environment, making it an excellent choice for those seeking meaningful employment.
