At a Glance
- Tasks: Assist customers with repairs, manage enquiries, and coordinate with contractors.
- Company: Join a leading housing sector client in Edinburgh with a supportive team.
- Benefits: Earn up to £15.00 per hour, enjoy holiday pay, and flexible hybrid working.
- Other info: Dynamic role with potential for extension and permanent opportunities.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service is essential; repairs coordination experience is a plus.
The predicted salary is between 15 - 15 £ per hour.
Customer Service Southside of Edinburgh based | office-based role initially during training | moving to hybrid working (3 days in / 2 days at home) Full Time role | Monday to Friday | 35 hours per week Temp role for a minimum of 3 months | potential to be extended & be made permanent Pay rate up to £15.00 per hour + holiday pay.
Search Consultancy are delighted to be working exclusively with one of our Edinburgh based clients in the housing sector to recruit an experienced Customer Service Advisor to work in their Repairs team. This role would ideally suit an experienced Customer Service candidate with prior experience dealing with Repairs, Housing or Property – although first class candidates from other Customer Service backgrounds will be considered.
Duties involved in this role will include:
- Responding to incoming enquiries and correspondence via phone, email or directly through the company’s repairs system
- Diagnosing requirements & generating work orders to ensure the correct contractors are allocated to carry out necessary repairs
- Corresponding with contractors & external parties in the course of your work
- Ensuring response timescales are met at all times
- Ensuring that the correct documentation is held on each file as per company guidelines
- Processing customer satisfaction information and providing regular reports on satisfaction levels
- Contributing to the compilation of performance monitoring reports using Key Performance Indicators
- Carrying out related Administration duties in line with your role including invoicing for work carried out, ensuring file notes are accurately added to the system & ensuring work orders are authorised
In order to be considered for this role your skills and experience should include:
- Extensive previous experience in a Customer Service role dealing with a wide range of customers – this experience is ESSENTIAL
- Candidates who have experience in Repairs Co-ordination within Housing or Property would be at an advantage in this process, although this is by no means essential
- Excellent communication skills, both written and verbal as you will be dealing with customers, the public and external contacts daily in this role
- Excellent organisation & time management skills, with the ability to prioritise & complete a sometimes very busy workload effectively
- Solid IT Skills including the full MS Office suite and the ability to pick up new systems quickly
Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Salary: £13.50 – £15.00/hour
Job Type: Contract
Location: Edinburgh
Repairs Advisor – Full Time – Edinburgh employer: Catering
Join a thriving manufacturing team in Ossett, where your skills as an Assembly Operative will be valued and rewarded. With a competitive salary of £13.00 per hour and opportunities for overtime, you will benefit from a supportive work culture that prioritises employee growth and development. This role not only offers job security with a permanent position after three months but also the chance to work with a variety of tools in a dynamic environment, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Advisor – Full Time – Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Catering. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Catering before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Advisor – Full Time – Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Catering:Your cover letter is your chance to shine! Tell us why you want to work at Catering specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Catering!
How to prepare for a job interview at Catering
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
