At a Glance
- Tasks: Help customers with enquiries and provide top-notch service in a dynamic financial environment.
- Company: A leading financial services provider located in vibrant Manchester City Centre.
- Benefits: Enjoy private healthcare, a birthday day off, and early finishes every Friday!
- Other info: Perfect for proactive individuals who love problem-solving and helping others.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: 2 years of customer service experience, preferably in financial services.
The predicted salary is between 24750 - 30250 £ per year.
A financial services provider based in the heart of Manchester City Centre is looking for a confident, customer-focused Customer Service Administrator to join their growing operations team. This role is ideal for someone with financial services experience, who thrives on helping customers, enjoys problem-solving, and takes pride in delivering accurate, high-quality service.
Responsibilities as a Customer Service Administrator:
- Managing product enquiries via telephone and email
- Handling new account enquiries and providing clear product information to potential customers
- Supporting customer retention and discussing reinvestment options
- Processing new applications, transfers (in/out) and account servicing requests
- Handling withdrawals, payments and customer transactions
- Calculating and administering claims
- Maintaining accurate, compliant customer records
- Providing clear, professional guidance to customers on their accounts
Desirables as a Customer Service Administrator:
- Proven 2 years customer service experience, ideally within financial services
- An understanding of ISA products and/or savings accounts will prove a strong advantage
- Excellent communication skills, both written and verbal
- A calm, patient and team approach
- Someone proactive, reliable and genuinely passionate about helping customers
Benefits: Includes private healthcare, birthday paid day off and an early finish every Friday to name a few!
Salary: £25,000 per annum
Job Type: Permanent
Location: M3, Manchester, Greater Manchester
Customer Service Administrator - Full Time - Manchester employer: Catering
Join a thriving manufacturing team in Ossett, where your skills as an Assembly Operative will be valued and rewarded. With a competitive salary of £13.00 per hour and opportunities for overtime, you will benefit from a supportive work culture that prioritises employee growth and development. This role not only offers job security with a permanent position after three months but also the chance to work with a variety of tools in a dynamic environment, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - Full Time - Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Catering. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Catering before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator - Full Time - Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Catering:Your cover letter is your chance to shine! Tell us why you want to work at Catering specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Catering!
How to prepare for a job interview at Catering
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
