At a Glance
- Tasks: Manage outstanding debts and resolve billing queries in a healthcare setting.
- Company: Join a dynamic finance team in the healthcare sector.
- Benefits: Earn up to £16 per hour with flexible working hours.
- Other info: Opportunity for career growth and professional development in a supportive environment.
- Why this job: Make a real difference by ensuring financial health in patient care.
- Qualifications: Experience in credit control and strong communication skills required.
The predicted salary is between 16 - 16 £ per hour.
Location: Ashtead
Job Type: Temporary
Duration of booking: Expected to last 3 months with possible extension
Proposed start date: September 2026
Pay Rates: Up to £16 per hour PAYE inclusive of holiday pay
Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am - 5pm
Sector: Healthcare
Based: Office / Hospital
Role Overview
We are seeking an experienced, detail-oriented Credit Controller to join our Finance team. In this role, you will be responsible for managing outstanding debts across private patients, insurance companies, NHS bodies, and third-party payers. You will play a crucial role in maintaining a healthy debtors’ ledger, resolving billing queries empathetically and professionally, and supporting continuous improvement across finance systems and processes.
Key Responsibilities
- Debt Collection & Account Management
- Ledger Control: Monitor and manage outstanding debts to ensure prompt cash collection and minimise risk in the debtors’ ledger.
- Overdue Accounts: Proactively follow up on overdue accounts via telephone, email, and written correspondence in line with internal policies.
- Escalations: Manage complex debt recovery accounts, including making decisions on legal referrals following internal protocols.
- Stakeholder Liaison & Customer Service
- Query Resolution: Liaise with patients, insurance companies, and NHS Shared Business Services to resolve billing queries and disputes in a prompt, empathetic, and professional manner.
- Cross-Team Collaboration: Work closely with the billing team and site-based operational staff to investigate account discrepancies and ensure timely invoice accuracy and adjustments.
- Customer Care: Consistently deliver high-quality customer service during all inbound and outbound communication.
- Reporting & Reconciliations
- Account Reconciliation: Reconcile accounts, identify discrepancies, and ensure accurate adjustments are processed.
- Management Reporting: Prepare and present regular reports on debtor status, bad debt provisions, and collection performance to senior management.
- Systems, Process Improvement & Compliance
- Record Keeping: Maintain accurate logs of all communications and payment activities using internal healthcare finance and ERP systems.
- Process Improvement: Manage functional processes and systems to drive continuous improvement, maintain high standards, and develop best practices.
- Compliance & Audits: Ensure strict adherence to data protection and confidentiality regulations (e.g., GDPR), assist with audits, and supply requested documentation.
- Team Support: Provide general assistance and support to colleagues across the broader Finance team as required.
Requirements & Qualifications
- Experience: Proven experience working within a Credit Control environment (healthcare or NHS-related sector experience is advantageous).
- Technical Skills: Sound numerical and computer literacy, including intermediate-to-advanced proficiency in MS Excel and MS Office, with the ability to quickly adapt to various finance systems.
- Communication & Negotiation: Exceptional written and verbal communication, interpersonal, and negotiation skills with a customer-centric approach.
- Attention to Detail: Excellent accuracy and a meticulous approach to record-keeping and reconciliations.
- Workload Management: Demonstrated ability to prioritise tasks effectively, handle complex accounts, and meet strict deadlines under pressure.
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