At a Glance
- Tasks: Lead a team of 46 managers to drive performance and improve customer outcomes.
- Company: Join a large, performance-driven contact centre operation.
- Benefits: Competitive salary and the chance to make a real impact in just 6 months.
- Other info: Dynamic hybrid work environment with opportunities for growth.
- Why this job: Shape the future of customer service while developing your leadership skills.
- Qualifications: Experience in operations management and a passion for data-driven improvements.
The predicted salary is between 45000 - 55000 £ per year.
SF Partners are partnering with a large, performance-driven contact centre operation to appoint a Senior Operations Manager on a 6-month fixed-term contract maternity cover.
The role reports into a Senior Operations Manager and oversees ~46 Team Managers, driving KPI delivery across telephone and digital channels in a hybrid Grantham location.
You will use data/MI to identify trends, implement sustainable improvements and balance performance with excellent customer outcomes.
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Senior Contact Centre Ops Lead - 6-Month FTC in Grantham employer: Catering
Join a thriving manufacturing team in Ossett, where your skills as an Assembly Operative will be valued and rewarded. With a competitive salary of £13.00 per hour and opportunities for overtime, you will benefit from a supportive work culture that prioritises employee growth and development. This role not only offers job security with a permanent position after three months but also the chance to work with a variety of tools in a dynamic environment, making it an excellent choice for those seeking meaningful employment.
