Software Support Advisor (1st Line)
Dursley
£28,000 + bonus + benefits
A provider of software solutions, is looking for a Software Support Advisor to play a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.
Youll be joining a close-knit team, working 4 days in the office with 1 day per week from home. Access to your own transport is required due to the location of the office!
BENEFITS
- Annual profit share bonus
- Health benefits
- As an Investor in People, our client commits to improve and progress their employees.
- 25 days annual leave (plus bank holidays)
- Good pension and healthcare schemes
- Predominantly working Mon-Fri 9am-6pm
RESPONSIBILITIES
- Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
- Identifying, diagnosing, and resolving software-related problems and technical issues
- Assisting clients with the installation and initial configuration of software products
- Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
- Escalating complex issues to the 2nd Line Support teams
- Offering basic training to clients on using the software effectively
- Maintaining accurate records of client interactions, technical issues, and resolutions
- Assisting in testing new software releases and updates to identify and report bugs
REQUIRED SKILLS & EXPERIENCE
- Previous experience within a Technical Support role
- Excellent problem-solving and analytical skills
- The ability to communicate effectively, both written and verbal
- Self-motivated with a positive attitude
- Able to work under pressure whilst maintaining quality and attention to detail
- A full driving licence and access to own vehicle
Salary: £28000/annum
Job Type: Permanent
Location: Dursley, Gloucestershire
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Software Support Advisor – Full Time – Dursley employer: Catering
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