Our client is looking for an experienced Service Manager to lead their After-Sales and Service Engineering function. This is a key leadership role responsible for ensuring the timely and efficient delivery of after-sales service and parts sales to both customers and internal stakeholders, while driving the strategic growth and profitability of the Service department.
As a Customer Service Manager, you will be responsible for:
- Leadership of and direct responsibility for the Service Engineering Team.
- Implement and own Service schedule and delivery plan, including all aspects of H&S / RAMS.
- Implementation and project management of Service strategy.
- Market analysis of Service potential and routes to market.
- Develop Service business model, policies and procedures.
- Oversee training, certification compliance and maintain skills matrix of Engineering team.
- Responsible for Warranty claim management.
- Responsible for developing Service packages.
- Responsible for Service operational KPI consolidation and reporting.
- Profit and Loss and target setting responsibility for Service.
- Any other duties as and when required by Senior Management that are reasonably within the capabilities of the person and are aimed at achieving the companys objectives and goals
- This list is not exhaustive and can be added to, to meet the needs of the business.
The ideal candidate will have:
- Commercially astute with strong managerial qualities and have the ability to become a role model for the department.
- The ability to positively communicate at all levels within the business.
- Strong Customer facing skills, with the ability to create win-win solutions.
- Strong commercial, numerical and analytical abilities.
- Pragmatic thinker and solutions orientated.
- The ability to drive continuous improvement whilst maintaining engagement.
- Ability to work in a fast-paced demanding environment.
- Ecommerce experience would be advantageous.
- Competent in Microsoft Office packages and ERP systems.
Person Specification
- Time-served Customer Service Manager with an Engineering background
- Proven experience in budget control, cost analysis, and KPI management
- Project Management experience
- Full UK driving licence
Salary: £50000 – £65000/annum
Job Type: Permanent
Location: Doncaster, South Yorkshire
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Customer Service Manager – Full Time – Doncaster employer: Catering
Join a thriving manufacturing team in Ossett, where your skills as an Assembly Operative will be valued and rewarded. With a competitive salary of £13.00 per hour and opportunities for overtime, you will benefit from a supportive work culture that prioritises employee growth and development. This role not only offers job security with a permanent position after three months but also the chance to work with a variety of tools in a dynamic environment, making it an excellent choice for those seeking meaningful employment.
