At a Glance
- Tasks: Provide top-notch customer service and manage orders in a dynamic team.
- Company: Join a supportive and welcoming organisation in Coleshill.
- Benefits: Enjoy flexible working, 25 days holiday, and a bonus scheme.
- Other info: Opportunity for remote work after training and excellent career progression.
- Why this job: Make a real difference in customer satisfaction while growing your career.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26600 - 30000 £ per year.
Oakley Recruitment is working in partnership with a well-established, dynamic organisation based in Coleshill. This is an excellent opportunity to join the team as a Customer Service Advisor on a full time basis.
Culture and Environment
Our client's environment is a very welcoming and supportive team. They pride themselves on training and continuous support for new and existing employees.
Personality
We are seeking an individual with exceptional attention to detail, who is a dedicated team player in the workplace. The ideal candidate will demonstrate a positive attitude and a strong commitment to both the team and their customers. If you are punctual and professional, we encourage you to apply for this role!
Reward
After training period, 2 days working from home, 3 days in the office Monday to Friday, 9am 5:30pm, 1hr Lunch break.
Opportunity for an early finish on a Friday.
25 days holiday plus bank holidays.
Bonus scheme.
Dental and Optical care.
Healthcare cash plan.
Free parking.
Duties & Responsibilities
- Processing quotes and orders through various systems.
- Allocating and shipping of goods and order processing.
- Converting quotations.
- Communicating with customers and delivering excellent customer service.
- Identifying opportunities and logging on the database.
- Updating and maintaining a database with accurate information.
- Management of back orders and data management of customer orders.
- Ensuring delivery to schedule of all orders.
- Coordinating data management, data control and data protection.
Skills and experience
- Experience in a similar role.
- Experience delivering excellent service.
- Good organisational skills.
- Ability to work under pressure and to deadlines.
- Flexible approach to changing priorities.
- Excellent verbal and written communication skills.
- Ability to work as part of a team and on own initiative.
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Salary: £26600 - £30000/annum
Job Type: Permanent
Location: Coleshill, Warwickshire
Customer Service Advisor - Full Time - Coleshill, Warwickshire employer: Catering
Join a thriving manufacturing team in Ossett, where your skills as an Assembly Operative will be valued and rewarded. With a competitive salary of £13.00 per hour and opportunities for overtime, you will benefit from a supportive work culture that prioritises employee growth and development. This role not only offers job security with a permanent position after three months but also the chance to work with a variety of tools in a dynamic environment, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Full Time - Coleshill, Warwickshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Catering. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Catering before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Full Time - Coleshill, Warwickshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Catering:Your cover letter is your chance to shine! Tell us why you want to work at Catering specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Catering!
How to prepare for a job interview at Catering
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
