At a Glance
- Tasks: Lead warranty claims, conduct diagnostics, and improve maintenance processes for heavy plant equipment.
- Company: Join a leading heavy plant maintenance team in South Wales with a focus on innovation.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Dynamic role with national travel and excellent career advancement opportunities.
- Why this job: Make a real impact in the heavy plant industry while working with top-tier equipment.
- Qualifications: 10+ years as a qualified Plant Engineer with strong diagnostic skills.
The predicted salary is between 50000 - 60000 £ per year.
Warranty and Technical Engineer: South Wales & National Role.
I am looking for a qualified, technically experienced, commercially astute Warranty & Technical Engineer to join a heavy plant maintenance department.
This role is a hands-on engineering position focusing on diagnostics, warranty recovery, OEM relationships and continuous improvement across a modern Tier V earthworks fleet (Volvo, Komatsu, Caterpillar, Bell etc.).
You’ll work closely with the existing team to deliver sustained & positive maintenance outcomes to maximise fleet uptime and minimise cost of ownership by delivering robust technical diagnostics, warranty recovery, OEM liaison and maintenance process improvement.
You will act as the technical point of contact for the companys fleet across major OEMs, driving warranty claims, complete forensic investigations of failures, and data-led fleet improvements.
This position will report into the Head of Field Service and work closely with the Warranty & Technical manager.
The job will primarily be based at the companys head offices in Caldicot with national travel to the companys sites expected when required.
Key Responsibilities
- Lead warranty claim lifecycle: fault analysis, evidence collection, OEM engagement, claim submission and escalation to secure valid warranty recoveries.
- Maintain and improve the warranty claims process (templates, evidence standards, timescales) to increase success rate and reduce out-of-pocket costs.
- Provide technical input into warranty & maintenance negotiations to help reduce cost exposure.
- When required, assist field engineers and sites with troubleshooting guidance and remote diagnostics.
- Provide advanced fault diagnosis and root cause analysis for breakdowns and repeat failures.
- Work with the team to analyse maintenance, breakdown and fleet telemetry data to identify trends, failure hotspots and cost drivers.
- Own / evolve processes, checklists and standards to reduce repeat failures and improve engineer first-time fix rates.
- Work directly with OEMs to manage relationships to further improve standards whilst escalating warranty and repetitive failures where relevant.
- In time, feed into the Asset and Operations department with critical data-led feedback on select models & brands, helping to influence procurement and operational strategies.
- Job Skills & Requirements
- 10 years+ NVQ Qualified Plant Engineer or time served engineer with demonstrable experience working on modern Tier V equipment across major OEM brands, e. g.
Volvo, Caterpillar, Komatsu.
- Deep component & systems knowledge of heavy plant engines, aftertreatment, hydraulics, electronics & CANbus etc.
- Wear component knowledge, i. e. tyres, undercarriage, GET etc. is preferred but not essential.
- Strong diagnostics & fault-finding experience using OEM diagnostic tools & telematics.
- Data literate able to interrogate maintenance records and telematics to identify trends and quantify warranty opportunity. Must be familiar with Excel, Power BI or similar.
- Commercial awareness: experience interacting with OEMs / dealers on claims and commercial technical discussions.
- Clear technical reporting skills defining root cause analysis & technical reports for claims & OEM discussions.
- Strong H&S understanding, use of PTWs, POWRAs, risk assessments etc. and how this underpins the maintenance function.
- Ideal candidates would be quick learners, able to work on own initiative, self-motivated, and has a willingness to attend internal and external training courses.
- Collaborative and able to work as part of a team, to deliver collective improvements & results.
Salary
Job Type
Permanent
Location
- Caldicot, Monmouthshire
- #J-18808-Ljbffr
Warranty and Technical Engineer – Full Time – Caldicot employer: Catering
Join a thriving manufacturing team in Ossett, where your skills as an Assembly Operative will be valued and rewarded. With a competitive salary of £13.00 per hour and opportunities for overtime, you will benefit from a supportive work culture that prioritises employee growth and development. This role not only offers job security with a permanent position after three months but also the chance to work with a variety of tools in a dynamic environment, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Warranty and Technical Engineer – Full Time – Caldicot
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Catering, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Warranty and Technical Engineer – Full Time – Caldicot
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Catering specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Catering
✨Know Your Manufacturing Processes
Before you walk into the interview with Catering, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Catering value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
