At a Glance
- Tasks: Guide customers through their journey and resolve issues with professionalism.
- Company: Join a dynamic team at a busy Head Office in Redditch.
- Benefits: Enjoy a competitive salary of £28,000 and a supportive work environment.
- Other info: Opportunity to grow in a fast-paced, collaborative setting.
- Why this job: Make a real difference by providing first-class customer service every day.
- Qualifications: Experience in customer service and excellent communication skills are essential.
The predicted salary is between 28000 - 28000 £ per year.
Redditch, Worcestershire (Office-based)
Full-time | Permanent
Salary: £28,000 per annum
Are you an excellent communicator with a passion for customer service? We are looking for a Customer Service Advisor to join our clients busy Head Office team in Redditch. You will be responsible for guiding customers through their journey from start to finish ensuring everything runs smoothly and any issues are resolved quickly and professionally.
Key Responsibilities
- Act as the main point of contact for customers during their journey
- Deliver first-class customer service with empathy and professionalism
- Make daily outbound calls to update customers and contractors
- Liaise with project managers to ensure smooth progress on all jobs
- Accurately record updates, queries, and resolutions on the CRM system
- Track and monitor progress of projects and complaint resolutions
- Collect outstanding balances once work is complete
- Support the wider customer service team to resolve issues efficiently
- Communicate clearly via phone, email, and letter
- Maintain a professional and positive image for the company
What We’re Looking For
- Previous experience in a customer-facing or customer engagement role
- Excellent communication and interpersonal skills
- A caring, customer-focused approach with great attention to detail
- Ability to stay organised and manage multiple priorities under pressure
- Confident with Microsoft Office and Outlook
Customer Service Advisor – Full Time – Redditch employer: Catering
Join our dynamic team in Redditch, where we prioritise a supportive work culture and offer competitive salaries alongside opportunities for professional growth. As a Customer Service Advisor, you'll thrive in an environment that values empathy and communication, ensuring you make a meaningful impact on our customers' experiences while enjoying the benefits of a collaborative and engaging workplace.
