At a Glance
- Tasks: Manage outstanding debts and resolve billing queries in a healthcare setting.
- Company: Join a dedicated finance team in a reputable healthcare organisation.
- Benefits: Earn up to £16 per hour with flexible working hours and potential for extension.
- Other info: Opportunity for professional growth in a supportive team environment.
- Why this job: Make a real difference by ensuring financial health in patient care.
- Qualifications: Experience in credit control and strong communication skills required.
The predicted salary is between 16 - 16 £ per hour.
Location: Ashtead
Job Type: Temporary
Duration of booking: Expected to last 3 months with possible extension
Proposed start date: September 2026
Pay Rates: Up to £16 per hour PAYE inclusive of holiday pay
Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am - 5pm
Sector: Healthcare
Based: Office / Hospital
Role Overview
We are seeking an experienced, detail-oriented Credit Controller to join our Finance team. In this role, you will be responsible for managing outstanding debts across private patients, insurance companies, NHS bodies, and third-party payers. You will play a crucial role in maintaining a healthy debtors’ ledger, resolving billing queries empathetically and professionally, and supporting continuous improvement across finance systems and processes.
Key Responsibilities
- Debt Collection & Account Management
- Ledger Control: Monitor and manage outstanding debts to ensure prompt cash collection and minimise risk in the debtors’ ledger.
- Overdue Accounts: Proactively follow up on overdue accounts via telephone, email, and written correspondence in line with internal policies.
- Escalations: Manage complex debt recovery accounts, including making decisions on legal referrals following internal protocols.
- Stakeholder Liaison & Customer Service
- Query Resolution: Liaise with patients, insurance companies, and NHS Shared Business Services to resolve billing queries and disputes in a prompt, empathetic, and professional manner.
- Cross-Team Collaboration: Work closely with the billing team and site-based operational staff to investigate account discrepancies and ensure timely invoice accuracy and adjustments.
- Customer Care: Consistently deliver high-quality customer service during all inbound and outbound communication.
- Reporting & Reconciliations
- Account Reconciliation: Reconcile accounts, identify discrepancies, and ensure accurate adjustments are processed.
- Management Reporting: Prepare and present regular reports on debtor status, bad debt provisions, and collection performance to senior management.
- Systems, Process Improvement & Compliance
- Record Keeping: Maintain accurate logs of all communications and payment activities using internal healthcare finance and ERP systems.
- Process Improvement: Manage functional processes and systems to drive continuous improvement, maintain high standards, and develop best practices.
- Compliance & Audits: Ensure strict adherence to data protection and confidentiality regulations (e.g., GDPR), assist with audits, and supply requested documentation.
- Team Support: Provide general assistance and support to colleagues across the broader Finance team as required.
Requirements & Qualifications
- Experience: Proven experience working within a Credit Control environment (healthcare or NHS-related sector experience is advantageous).
- Technical Skills: Sound numerical and computer literacy, including intermediate-to-advanced proficiency in MS Excel and MS Office, with the ability to quickly adapt to various finance systems.
- Communication & Negotiation: Exceptional written and verbal communication, interpersonal, and negotiation skills with a customer-centric approach.
- Attention to Detail: Excellent accuracy and a meticulous approach to record-keeping and reconciliations.
- Workload Management: Demonstrated ability to prioritise tasks effectively, handle complex accounts, and meet strict deadlines under pressure.
Credit Controller – Full Time – Ashtead in Leatherhead employer: Catering
Join a dynamic regional construction main contractor in Bangor, where your expertise as a Site Manager will be valued and rewarded. With a strong commitment to health and safety, a collaborative work culture, and opportunities for professional growth, this role offers a meaningful chance to contribute to impactful care home projects while enjoying competitive daily rates and accommodation support. Experience a supportive environment that prioritises quality and teamwork, making it an excellent place for skilled professionals seeking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller – Full Time – Ashtead in Leatherhead
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Catering. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Controller – Full Time – Ashtead in Leatherhead
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Catering.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Catering's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Catering
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Catering.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Catering will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Catering employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
