At a Glance
- Tasks: Lead a dynamic team of managers to drive performance and enhance customer experience.
- Company: Join a large, performance-driven contact centre operation with a focus on excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: 6-month fixed-term contract with potential for future opportunities.
- Why this job: Make a real impact by improving operations and delivering exceptional customer outcomes.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
SF Partners are partnering with a large, performance-driven contact centre operation to appoint a Senior Operations Manager on a 6-month fixed-term contract maternity cover.
The role reports into a Senior Operations Manager and oversees ~46 Team Managers, driving KPI delivery across telephone and digital channels in a hybrid Grantham location.
You will use data/MI to identify trends, implement sustainable improvements and balance performance with excellent customer outcomes.
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Senior Contact Centre Ops Lead - 6-Month FTC in Grantham employer: Catering
Join a dynamic regional construction main contractor in Bangor, where your expertise as a Site Manager will be valued and rewarded. With a strong commitment to health and safety, a collaborative work culture, and opportunities for professional growth, this role offers a meaningful chance to contribute to impactful care home projects while enjoying competitive daily rates and accommodation support. Experience a supportive environment that prioritises quality and teamwork, making it an excellent place for skilled professionals seeking to make a difference.
