At a Glance
- Tasks: Support customers via phone and email, resolving issues and managing orders.
- Company: Join a friendly team in a supportive environment in Welwyn Garden City.
- Benefits: Competitive salary, generous bonuses, training opportunities, and employee discounts.
- Other info: Enjoy a dynamic role with 25 days holiday and a great pension scheme.
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Strong communication skills and attention to detail; training provided.
The predicted salary is between 26000 - 26000 £ per year.
Are you a confident communicator with great attention to detail and a genuine passion for customer service? We are recruiting for a bright, enthusiastic Customer Service Desk Advisor to join a friendly and supportive team in Welwyn Garden City. This is a fantastic opportunity for someone who enjoys solving problems, building relationships and taking ownership of customer queries from start to finish.
About the Role
Working on the Service Desk, you will provide telephone and email support to customers, helping to keep business operations running smoothly. You will diagnose faults, coordinate with suppliers, manage orders and ensure customers receive clear, helpful updates throughout the process. This is a varied role where no two days are the same. You will be encouraged to develop your skills, use your initiative and become a valued part of the team. Please note this role involves customer support during office hours, plus occasional out-of-hours support on a rota basis.
Key Responsibilities
- Support customers by phone and email
- Identify faults and manage them through to resolution
- Work with suppliers on new orders and faults
- Set up and manage orders, keeping customers informed
- Record accurate customer information
- Share clear progress updates
- Attend occasional site visits for installations and fault checks
- Raise occasional invoices and work with finance when needed
About You
- A professional telephone manner and excellent customer service skills
- Strong attention to detail and a determined approach to resolving issues
- Confidence gathering information, following up tasks and chasing third parties when needed
- Good working knowledge of Microsoft Office, including Outlook, Word and Excel
- Excellent organisational skills with the ability to work well under pressure and meet deadlines
- Telephony or IT experience would be beneficial, but full training will be provided
Whats on Offer?
- £26,000 per annum plus generous bonus £2,000-£2,500 OTE per year
- Training and development opportunities
- 37.5hr week Monday-Friday
- Generous company pension scheme
- Employee discounts and savings
- 25 days holiday plus bank holidays available upon completion of probation
Salary: £26000/annum plus quarterly bonus
Job Type: Permanent
Location: AL7, High Welwyn, Hertfordshire
Customer Service Helpdesk Advisor – Full Time – High Welwyn employer: Catering
Join a vibrant and supportive team in High Welwyn as a Customer Service Helpdesk Advisor, where your passion for customer service will be valued and nurtured. With a focus on employee growth, we offer comprehensive training, a generous bonus structure, and a robust pension scheme, ensuring you have the tools to thrive in a dynamic work environment. Experience a culture that encourages initiative and problem-solving, making every day an opportunity to make a meaningful impact.
