At a Glance
- Tasks: Lead warranty claims, conduct diagnostics, and improve maintenance processes for heavy plant equipment.
- Company: Join a leading heavy plant maintenance team in South Wales with a focus on innovation.
- Benefits: Competitive salary, ongoing training, and opportunities for national travel.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact by optimising fleet performance and working with top-tier OEMs.
- Qualifications: 10+ years as a qualified Plant Engineer with strong diagnostic skills.
The predicted salary is between 50000 - 60000 £ per year.
Warranty and Technical Engineer: South Wales & National Role.
I am looking for a qualified, technically experienced, commercially astute Warranty & Technical Engineer to join a heavy plant maintenance department.
This role is a hands-on engineering position focusing on diagnostics, warranty recovery, OEM relationships and continuous improvement across a modern Tier V earthworks fleet (Volvo, Komatsu, Caterpillar, Bell etc.).
You’ll work closely with the existing team to deliver sustained & positive maintenance outcomes to maximise fleet uptime and minimise cost of ownership by delivering robust technical diagnostics, warranty recovery, OEM liaison and maintenance process improvement.
You will act as the technical point of contact for the companys fleet across major OEMs, driving warranty claims, complete forensic investigations of failures, and data-led fleet improvements.
This position will report into the Head of Field Service and work closely with the Warranty & Technical manager.
The job will primarily be based at the companys head offices in Caldicot with national travel to the companys sites expected when required.
Key Responsibilities
- Lead warranty claim lifecycle: fault analysis, evidence collection, OEM engagement, claim submission and escalation to secure valid warranty recoveries.
- Maintain and improve the warranty claims process (templates, evidence standards, timescales) to increase success rate and reduce out-of-pocket costs.
- Provide technical input into warranty & maintenance negotiations to help reduce cost exposure.
- When required, assist field engineers and sites with troubleshooting guidance and remote diagnostics.
- Provide advanced fault diagnosis and root cause analysis for breakdowns and repeat failures.
- Work with the team to analyse maintenance, breakdown and fleet telemetry data to identify trends, failure hotspots and cost drivers.
- Own / evolve processes, checklists and standards to reduce repeat failures and improve engineer first-time fix rates.
- Work directly with OEMs to manage relationships to further improve standards whilst escalating warranty and repetitive failures where relevant.
- In time, feed into the Asset and Operations department with critical data-led feedback on select models & brands, helping to influence procurement and operational strategies.
- Job Skills & Requirements
- 10 years+ NVQ Qualified Plant Engineer or time served engineer with demonstrable experience working on modern Tier V equipment across major OEM brands, e. g.
Volvo, Caterpillar, Komatsu.
- Deep component & systems knowledge of heavy plant engines, aftertreatment, hydraulics, electronics & CANbus etc.
- Wear component knowledge, i. e. tyres, undercarriage, GET etc. is preferred but not essential.
- Strong diagnostics & fault-finding experience using OEM diagnostic tools & telematics.
- Data literate able to interrogate maintenance records and telematics to identify trends and quantify warranty opportunity. Must be familiar with Excel, Power BI or similar.
- Commercial awareness: experience interacting with OEMs / dealers on claims and commercial technical discussions.
- Clear technical reporting skills defining root cause analysis & technical reports for claims & OEM discussions.
- Strong H&S understanding, use of PTWs, POWRAs, risk assessments etc. and how this underpins the maintenance function.
- Ideal candidates would be quick learners, able to work on own initiative, self-motivated, and has a willingness to attend internal and external training courses.
- Collaborative and able to work as part of a team, to deliver collective improvements & results.
Salary
Job Type
Permanent
Location
- Caldicot, Monmouthshire
- #J-18808-Ljbffr
Warranty and Technical Engineer – Full Time – Caldicot employer: Catering
Join a dynamic regional construction main contractor in Bangor, where your expertise as a Site Manager will be valued and rewarded. With a strong commitment to health and safety, a collaborative work culture, and opportunities for professional growth, this role offers a meaningful chance to contribute to impactful care home projects while enjoying competitive daily rates and accommodation support. Experience a supportive environment that prioritises quality and teamwork, making it an excellent place for skilled professionals seeking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Warranty and Technical Engineer – Full Time – Caldicot
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We think you need these skills to ace Warranty and Technical Engineer – Full Time – Caldicot
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Warranty and Technical Engineer – Full Time – Caldicot, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
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Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Catering specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
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How to prepare for a job interview at Catering
✨Brush Up on Core Engineering Principles
Before heading into the interview with Catering, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
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Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
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✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
