At a Glance
- Tasks: Handle customer enquiries via phone, email, and online platforms with professionalism.
- Company: Join a supportive team in a dynamic customer service environment.
- Benefits: Earn £24,784.50 pa while gaining valuable experience in customer service.
- Other info: Work Monday to Saturday with a flexible rota and a positive team atmosphere.
- Why this job: Perfect for gap year students or those seeking short-term work experience.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 24199 - 29577 £ per year.
Job Title: Customer Service Agent – 3 Month Fixed Term Contract
Salary: £24,784.50 pa
Location: Bishop’s Stortford
Term: 3 Month Fixed Term Contract
Hours & Working Pattern
- 5 days per week
- Monday to Saturday working pattern
- Saturday working on a rota basis, with a weekday off in lieu
Key Responsibilities for the Customer Service Agent role
- Handle incoming customer enquiries by telephone, email and online platforms.
- Provide a high level of customer service and ensure enquiries are dealt with promptly and professionally.
- Listen carefully to customers, understand their needs and provide appropriate support and guidance.
- Handle complaints and challenging situations calmly and professionally.
- Aim to resolve customer queries at the first point of contact wherever possible.
- Maintain accurate and up-to-date customer records.
- Follow company policies, procedures and customer service standards.
- Work closely with colleagues to ensure all daily customer service tasks are completed efficiently.
Ideal Candidate for the Customer Service Agent role
- Previous experience in customer service, retail, hospitality, administration or a similar role.
- An excellent telephone manner and professional communication skills.
- Patient, calm and courteous with a genuine desire to help customers.
- Strong listening skills and the ability to understand customer needs.
- Confident using computers, online tools and digital platforms.
- Good working knowledge of Microsoft Office, including Word and Excel.
- Organised, reliable and keen to learn.
- A positive team player who can also work independently when required.
Package for the Customer Service Agent role
- 3 month fixed term contract
- Great opportunity to gain valuable customer service experience
- Supportive and professional working environment If you are looking for a short-term customer service opportunity, whether you’re on a gap year, between studies or simply looking to gain valuable experience,
Salary
£24784/annum Per Annum
Job Type
Contract
Location
- Bishop’s Stortford
- #J-18808-Ljbffr
3 Month Contract – Customer Service Agent – Full Time – Bishops Stortford employer: Catering
Join a well-established manufacturing business in Livingston, where we prioritise employee growth and development within a supportive work culture. Enjoy competitive pay rates, including a generous night shift premium, and the opportunity to work in a dynamic environment that values teamwork and innovation.
We think you need these skills to ace 3 Month Contract – Customer Service Agent – Full Time – Bishops Stortford
Customer Service
Telephone Communication
Email Communication
Online Platform Proficiency
Complaint Handling
Problem-Solving Skills
Listening Skills
