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- Tasks: Lead all operations at High Road House, ensuring exceptional member and guest experiences.
- Company: Join the vibrant Soho House & Co. family, known for its unique culture.
- Benefits: Enjoy weekly pay, team meals, clothing allowance, and exclusive discounts.
- Why this job: Be a key player in a dynamic environment that values innovation and collaboration.
- Qualifications: 7+ years in high-volume F&B management with strong leadership skills.
- Other info: Participate in fun team events and continuous personal development opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As General Manager, you are responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention, and optimal profit at a Soho House & Co. property, including, but not limited to, membership, wellness & gym, and all F&B operations. You are an ambassador for the Soho House brand, fully embracing its ethos, supporting staff, member, and guest experience, and serving as an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and ensure member and guest satisfaction.
A successful General Manager will collaborate with the Executive Chef, Regional Business Leaders, and COO to develop strategic business objectives and goals that optimise the business’s performance and profitability.
Key duties:
- Influential leader and strategic business partner to internal and external stakeholders, delivering an elevated, approachable and profitable experience that is consistently assessed for improvement and innovation.
- Responsible for assessing the business on a weekly/daily basis and providing reports on the economic and operational state that trigger action plans to support operational improvements, optimise profit, minimise margins and promote exceptional experience for member, guest, staff.
- Adhere to Soho House & Co policies for site safety, food safety, allergy procedures and create a safe, clean and inviting space for members & guests, following local, government and regional compliance and legal standards.
- Collaborative partner to all leading Support Office business functions for guidance, optimisation of brand improvement, and day‑to‑day operational support.
- Build and lead a team that drives sales and staff/member retention through F&B/Operations, PR, Social, Events & Programming and Facilities.
- Oversee the creation, collaboration of regional properties, execution and planning of any “big moment” such as winter roof conversions, Halloween, off‑site festivals within the region to ensure a smooth, profitable experience for our members, guests and staff.
- Guide, develop and implement decisions that outline policies, procedures and systems to improve business operations, service, retention and overall experience.
- Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Food & Drink, Finance.
- Oversee complete wage control and management.
- Ensure compliance with all permits and regulations, including conditional use permits.
What We Are Looking For:
- At least 7+ years managing high‑volume Food and Beverage (F&B) or multi‑unit operations.
- Understand, maintain and enforce local and government food safety, risk prevention, fire prevention, Labour laws and emergency procedures to ensure the safety of staff and guests.
- Ability to supervise, train and motivate all levels of employees.
- Interview all new and prospective hires (internal/external) and adhere to P&D policies while supporting the team’s growth, development and success planning.
- Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys.
- Innovator and influencer with previous experience managing F&B operations that focus on service and providing top‑quality experiences through food and drink.
- A creative and analytical thinker with strong business aptitude, driven by results and guest satisfaction, naturally hospitable.
General Manager - High Road House in London employer: Caterer.com
Contact Detail:
Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - High Road House in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out to current or former employees of Soho House. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for the brand! When you get the chance to chat with hiring managers or during interviews, make sure to express why you love Soho House and how you align with their ethos. Authentic enthusiasm can really set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions! As a General Manager, you’ll need to demonstrate your leadership skills and problem-solving abilities. Think of examples from your past experiences where you’ve successfully handled challenges or improved operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at High Road House. Let’s get you that dream job!
We think you need these skills to ace General Manager - High Road House in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how you connect with our ethos and how you can bring that passion to the role of General Manager at High Road House.
Highlight Your Leadership Skills: As a General Manager, you'll be leading a team and driving performance. Make sure to showcase your experience in managing teams, fostering staff retention, and creating a positive work environment. We’re looking for someone who can inspire and motivate!
Be Specific About Your Experience: We want to know about your previous roles in high-volume F&B operations. Share specific examples of how you've improved operational efficiency or enhanced guest experiences. The more details, the better we can understand your fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Soho House & Co.
How to prepare for a job interview at Caterer.com
✨Know the Brand Inside Out
Before your interview, dive deep into the Soho House ethos. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed staff, improved operations, or enhanced guest experiences. Be ready to discuss how you can apply these skills at High Road House.
✨Prepare for Operational Scenarios
Expect questions about operational efficiency and problem-solving. Think of specific challenges you've faced in high-volume F&B settings and how you overcame them. This will highlight your analytical thinking and ability to drive results, which are crucial for this role.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and future goals. This shows that you're not just interested in the position, but also in how you can contribute to the overall success of the business.
