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- Tasks: Support the General Manager in driving service standards and enhancing member experiences.
- Company: Join the vibrant Soho House team, known for its inclusive culture.
- Benefits: Enjoy weekly pay, staff meals, discounts, and health care perks.
- Why this job: Be a key player in a dynamic environment that values creativity and collaboration.
- Qualifications: 2+ years in a similar role with a passion for customer service.
- Other info: Opportunities for personal and professional growth through continuous training and fun team events.
The predicted salary is between 36000 - 60000 £ per year.
At Soho House, the Assistant General Manager is responsible for supporting all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention. Including day-to-day team management, the AGM is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties
- Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values
- Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities
- Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and overall experiences that have been outlined by the General Manager
- Implementing, overseeing and understanding the commercial viability of your business
- Effective hands-on day to day management and problem solving both front and back of house operations
- MNE overview, understanding, direction and strategy
- Effective communication with internal and external stakeholders
- Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews
- Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promote exceptional experience(s) for member, guest, staff
- Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards
What We Are Looking For...
- Minimum of 2+ years' experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
Assistant General Manager - Little House Balham in London employer: Caterer.com
Contact Detail:
Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager - Little House Balham in London
✨Tip Number 1
Network like a pro! Get chatting with people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up and shine! If you get the chance to visit the venue or attend an open day, make sure to be your best self. Engage with staff and show your enthusiasm for the Soho House brand – it’ll leave a lasting impression.
✨Tip Number 3
Prepare for the interview like it’s the big game! Research the company culture, understand their values, and think about how you can contribute to the team. Be ready to share your experiences that align with their ethos.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Soho House.
We think you need these skills to ace Assistant General Manager - Little House Balham in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how you embody the Soho House ethos and how you can contribute to creating an exceptional experience for our members and guests.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Assistant General Manager role. Highlight relevant experience and skills that align with the job description. We appreciate when applicants take the time to connect their background to what we’re looking for.
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique experiences and insights that make you a great fit for our team. Remember, we’re looking for someone who can be an ambassador for the Soho House brand!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it shows you’re serious about joining the Soho House family!
How to prepare for a job interview at Caterer.com
✨Know the Soho House Ethos
Before your interview, take some time to really understand the Soho House brand and its values. Familiarise yourself with their pillars and how they create an inclusive environment. This will help you demonstrate that you not only fit the role but also embody what they stand for.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to be a strong leader. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to guide and develop staff while maintaining high service standards.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of specific instances where you've had to think on your feet and how you handled them. This will show your potential employer that you can thrive in fast-paced environments.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company culture. This shows your genuine interest in the position and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
