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For Companies At a Glance
- Tasks: Manage daily club operations, events, and ensure an amazing experience for members and guests.
- Company: Join the vibrant team at White City House in West London.
- Benefits: Weekly pay, team meals, discounts, health care, and birthday off!
- Why this job: Be part of a dynamic environment with opportunities to inspire and grow.
- Qualifications: 3-5 years in hospitality management, excellent interpersonal skills, and attention to detail.
- Other info: Engage in team events and continuous training for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Club Manager – White City House role at Caterer.com. Located in West London at White City House, a venue featuring a Cecconi’s, Nori, a rooftop pool and more. The role involves day-to-day management of the club, events, and ensuring a superior member and guest experience.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- £20 Taxi Contribution for late shifts
- Clothing Allowance
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: training, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and more
- Team Events: fitness sessions, cinema screenings, art classes and more
What We Are Looking For
- Up to 3-5 years’ experience in a busy hospitality venue within a Senior Management capacity
- Innovator and influencer with previous experience managing F&B operations
- Excellent interpersonal skills and ability to build relationships (internal and external)
- Strong attention to detail
- Excellent customer service
- Fluent in English
- Organised and reliable
- Ability to work and maximise relationships within a diverse team
- Computer literacy within Opera, Micros and Adaco advantageous
- Full understanding of local authority requirements
- Personal license holder
- SIA knowledge, understanding and experience
Main Duties
- Be visible on the floor and engage with members, gain feedback, and communicate comments to kitchen and front-of-house teams
- Ensure members and guests have a great experience and resolve issues before departure
- Ordering and purchasing of products for the Club
- Manage and operate the POS system and keep item updates as necessary
- Serve as contact for staff requests and proactively solve problems
- Ensure the club team adheres to uniform and grooming standards
- Ensure menus are updated monthly and printed on time
- Coordinate tasks with other departments to ensure smooth operation
- Prepare and distribute necessary documents and information to staff
- Ensure employee compliance with standards, policies, and regulations
- Train hourly employees on company values, roles, responsibilities, and service aspects
- Assign and monitor tasks to meet quality standards
- Maintain high appearance standards at all times
- Be physically fit to lift, bend, twist, stand and walk for long periods
- Prepare and monitor rotas for club staff and manage overtime efficiently
Location and Hours
White City House, West London. Opening hours are subject to change.
Position Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Staffing and Recruiting
Nearest Station (W12 7FR): White City, Wood Lane, Shepherd’s Bush, Shepherd’s Bush Market
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Club Manager - White City House employer: Caterer.com
Contact Detail:
Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Manager - White City House
✨Tip Number 1
Get to know the venue! Before your interview, visit White City House and soak in the atmosphere. Familiarise yourself with the layout, the vibe, and even chat with staff if you can. This shows genuine interest and helps you stand out.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events at the venue. Building relationships can give you insider info and might just land you a recommendation when you apply through our website.
✨Tip Number 3
Show off your personality! During interviews, let your passion for hospitality shine through. Share stories about how you've created memorable experiences for guests in the past. We want to see the real you!
✨Tip Number 4
Prepare for situational questions! Think of examples where you've handled challenges in a busy environment. Being able to demonstrate your problem-solving skills will show us you're ready for the fast-paced world of club management.
We think you need these skills to ace Club Manager - White City House
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Club Manager role. Highlight your previous management experience in hospitality and any relevant achievements that show you can bring value to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for White City House. Be genuine and let your personality come through!
Showcase Your Interpersonal Skills: Since this role involves building relationships, make sure to mention any experiences where you've excelled in customer service or team collaboration. We want to see how you connect with others and create a positive atmosphere.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at White City House!
How to prepare for a job interview at Caterer.com
✨Know the Venue Inside Out
Before your interview, make sure you research White City House thoroughly. Familiarise yourself with its offerings, like Cecconi’s and Nori, and understand the vibe of the place. This will help you demonstrate your genuine interest and show that you're ready to engage with members and guests.
✨Showcase Your Management Experience
Be prepared to discuss your previous experience in senior management roles within busy hospitality venues. Highlight specific examples where you've successfully managed F&B operations or resolved customer issues. This will illustrate your capability to handle the day-to-day management of the club effectively.
✨Demonstrate Your Interpersonal Skills
Since the role requires excellent interpersonal skills, think of instances where you've built strong relationships with both staff and customers. Be ready to share how you’ve engaged with team members and guests to enhance their experience, as this is crucial for the Club Manager position.
✨Prepare Questions About Team Dynamics
Interviews are a two-way street, so prepare thoughtful questions about the team and how they collaborate. Ask about the challenges they face and how they maintain high standards. This shows your interest in fostering a positive work environment and your commitment to team success.
