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For Companies At a Glance
- Tasks: Assist guests with queries, reservations, and travel arrangements in a vibrant environment.
- Company: Join the dynamic team at Soho House, known for its exceptional service.
- Benefits: Enjoy weekly pay, team meals, discounts, and health plans.
- Why this job: Be part of a fun team while developing your hospitality skills.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Participate in exciting team events and charity days.
The predicted salary is between 18000 - 24000 £ per year.
At Soho House, a Guest Service Agent will support with communicating with guests any questions or queries, travel arrangements, booking reservations for the hotel and other outlets arriving by telephone, email or through a central reservation system.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 year's continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties
- Processes reservations for other outlets such as spa and restaurant, the sales office, other hotel departments, and travel agents.
- Assists in answering any member or guest queries via telephone or email.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all package plans.
- Communicates reservation information and all special requests to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows and communicates information to guests.
- Prepares expected arrival list for front office use.
- Updates member and guests’ profiles.
- Willing to undertake any reasonable request made by management in any other areas of the house.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
What We Are Looking For
- A successful Guest Service Agent for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.
- You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Minimum of 1+ years’ experience in similar capacity.
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
Guest Service Agent - Soho Farmhouse in Banbury employer: Caterer.com
Contact Detail:
Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent - Soho Farmhouse in Banbury
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Soho House. A personal recommendation can really make your application stand out.
✨Tip Number 2
Be ready for the interview! Research Soho House and understand their values and culture. Prepare some questions to show your interest and enthusiasm for the role of Guest Service Agent.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face as a Guest Service Agent and how you'd handle them. This will help you shine during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Soho House.
We think you need these skills to ace Guest Service Agent - Soho Farmhouse in Banbury
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application: Make sure to customise your application for the Guest Service Agent position. Highlight any relevant experience you have in hospitality and customer service, and mention specific skills that align with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the important bits!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Soho House family. We can’t wait to hear from you!
How to prepare for a job interview at Caterer.com
✨Know Your Stuff
Before the interview, make sure you’re familiar with Soho House and its values. Understand the role of a Guest Service Agent and be ready to discuss how your experience aligns with their expectations. This shows you’re genuinely interested and prepared.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Think about scenarios where you’ve excelled in high-pressure situations. This will help you articulate your experiences clearly and confidently during the interview.
✨Show Your Personality
Soho House values a friendly and approachable attitude. Be yourself and let your passion for hospitality shine through. Share anecdotes that highlight your natural flair for first-class service and how you connect with guests.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about team events or training opportunities, as this shows you’re keen on personal and professional development. It also demonstrates your interest in being part of their community.
