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- Tasks: Support the General Manager in driving service standards and enhancing member experiences.
- Company: Join the vibrant team at Soho House, known for its inclusive culture.
- Benefits: Enjoy weekly pay, team meals, and 50% off food & drink.
- Why this job: Be a key player in a dynamic environment with real impact on guest experiences.
- Qualifications: 2+ years in a similar role, with a passion for hospitality and teamwork.
- Other info: Access to continuous training, fun team events, and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At Soho House, the Assistant General Manager is responsible for supporting all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention. Including day-to-day team management, the AGM is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties
- Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values
- Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities
- Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and overall experiences that have been outlined by the General Manager
- Implementing, overseeing and understanding the commercial viability of your business
- Effective hands-on day to day management and problem solving both front and back of house operations
- MNE overview, understanding, direction and strategy
- Effective communication with internal and external stakeholders
- Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews
- Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promote exceptional experience(s) for member, guest, staff
- Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards
What We Are Looking For...
- Minimum of 2+ years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
Assistant General Manager - Little House Balham employer: Caterer.com
Contact Detail:
Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager - Little House Balham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out to current employees at Soho House. A friendly chat can go a long way!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share your experiences and how they align with the Soho House ethos. Remember, they want someone who embodies their values!
✨Tip Number 3
Prepare for situational questions! Think about how you’ve handled challenges in past roles, especially in fast-paced environments. Be ready to discuss specific examples that highlight your problem-solving skills and leadership abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows you’re genuinely interested and keeps you on their radar. Plus, it’s just good manners!
We think you need these skills to ace Assistant General Manager - Little House Balham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for hospitality shine through! We want to see that you genuinely care about creating amazing experiences for our members and guests. Share a little about why you love this industry and what makes you tick.
Tailor Your CV: Make sure your CV is tailored to the Assistant General Manager role. Highlight your relevant experience and skills that align with what we're looking for. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Authentic: We’re all about authenticity at StudySmarter. When you write your cover letter, be yourself! Share your unique story and what makes you a great fit for our team. We appreciate honesty and a bit of personality in applications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our values.
How to prepare for a job interview at Caterer.com
✨Know the Soho House Ethos
Before your interview, take some time to really understand the Soho House brand and its values. Familiarise yourself with their commitment to inclusivity and exceptional service. This will help you demonstrate how you can embody these principles as an Assistant General Manager.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in managing teams and driving operational efficiency. Think of specific examples where you've successfully led a team or improved service standards. This will show that you have the hands-on management skills they’re looking for.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Think about times when you've had to make quick decisions or resolve conflicts. Practising these scenarios will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their training programmes or how they measure success in the AGM position. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
