At a Glance
- Tasks: Help customers solve technical challenges and optimise their experience with Sigma's platform.
- Company: Join an award-winning team at Sigma, recognised for exceptional customer service.
- Benefits: Enjoy flexible time off, generous health benefits, and a dog-friendly office.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
- Why this job: Be part of a rapidly growing company transforming the future of AI and analytics.
- Qualifications: Bachelor's degree in Computer Science or related field; strong SQL skills required.
The predicted salary is between 37800 - 46200 £ per year.
Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base.
As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform.
You'll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.
What you will be doing
- You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
- Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
- Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.
Qualifications we are looking for
- Industry experience supporting enterprise products for data analytics.
- Education: Bachelor's degree in Computer Science, Information Systems, or a related field.
- Computer Science fundamentals. Strong domain expertise in databases and business intelligence
- SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc.
- SQL query performance troubleshooting and plan generation understanding
- Ability to properly chart data into logical visualizations
- A proven track record of building trust with customers and bringing issues to resolution quickly
- Excellent verbal and written communication skills
- A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc)
- Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution
- Desire to be a great teammate and have fun at work
- Highly Desirable Skills & Experiences
- Supporting a cloud service in production
- Experience working with Snowflake, Databricks, Redshift, Big Query
- Knowledge of GCP, AWS
- Startup experience
About the role
Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base.
As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform.
You'll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.
What you will be doing
- You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
- Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
- Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.
Qualifications we are looking for
- Industry experience supporting enterprise products for data analytics.
- Education: Bachelor's degree in Computer Science, Information Systems, or a related field.
- Computer Science fundamentals. Strong domain expertise in databases and business intelligence
- SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc.
- SQL query performance troubleshooting and plan generation understanding
- Proficient in data modeling concepts
- Ability to properly chart data into logical visualizations
- A proven track record of building trust with customers and bringing issues to resolution quickly
- Excellent verbal and written communication skills
- A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc)
- Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution
- Desire to be a great teammate and have fun at work
- Highly Desirable Skills & Experiences
- Supporting a cloud service in production
- Experience working with Snowflake, Databricks, Redshift, Big Query
- Knowledge of GCP, AWS
- Startup experience
About us
Sigma is the AI apps and analytics platform connected to the cloud data warehouse.
Using Sigma, business and technical teams can build intelligent, production-ready AI apps that accelerate and automate operational workflows.
Sigma provides a spreadsheet interface, SQL and Python editors, visual builders, and native AI to help teams turn live data into interactive applications, analysis, reports, and embedded experiences.
Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption.
Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.
The Series D funding, raised at a valuation 60% higher than the company's Series C round three years ago, promises to further accelerate Sigma's growth.
Come join us!
- Equity
- Generous health benefits
• Flexible time off policy. Take the time off you need!
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
Sigma Computing is an equal opportunity employer.
We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
We look forward to learning how your experience can enable all of us to grow.
Note: We have an in-office work environment in all our offices in SF, NYC, and London.
Our Privacy Practices
When you submit a job application on this site, Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process.
Please review Sigma's Candidate Privacy Notice for more details.
Please note that your personal data may be transferred to a country other than the one in which it was provided (including to USA, the UK, and Canada).
Sigma's use of AI
This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment.
Our AI tools are designed to complement, not replace, human decision-making.
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Technical support engineer - emea employer: Catchwork
Stuart is an excellent employer for self-employed couriers in Middlesbrough, offering the flexibility to choose your own hours and the freedom to be your own boss. With competitive earning opportunities and access to a user-friendly platform, couriers can enjoy a supportive work culture that values independence and growth. Additionally, Stuart provides perks and insurance, making it a rewarding choice for those looking to thrive in the delivery sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical support engineer - emea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Catchwork. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Catchwork before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical support engineer - emea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Catchwork:Your cover letter is your chance to shine! Tell us why you want to work at Catchwork specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Catchwork!
How to prepare for a job interview at Catchwork
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
