At a Glance
- Tasks: Provide reception and admin support in a busy healthcare environment.
- Company: Join the outstanding Homerton Healthcare NHS Foundation Trust.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive work culture.
- Other info: Be part of a diverse team in a rewarding healthcare setting.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 37035 - 45265 £ per year.
The post holder will provide comprehensive reception and administrative support to the Respiratory Department, ensuring all administrative aspects of the service are performed efficiently.
Key duties include welcoming and checking in patients attending Outpatient and Diagnostic appointments, providing booking and scheduling support, and accurately recording all activity on the Electronic Patient Record (EPR) system and relevant internal databases.
The post holder will act as the liaison point for any enquiries, communicating with internal and external agencies to maximise the efficiency of the Respiratory Department.
The post holder will work closely with the Respiratory team, including medical consultants and physiologists.
Whilst the post holder will be managed by the Assistant Service Manager for the Respiratory Department, they will have daily communication and close interaction with the Senior Respiratory Physiologist, which is essential to maintain the service provision.
The post holder will also work collaboratively with the second Administrative Receptionist to ensure consistent and effective support across the Respiratory Department.
Manage patient appointments (Lung Function, Sleep Studies, CPAP) using EPR.
Handle patient check-in/check-out, cancellations, and DNAs.
Create patient encounters and provide test information.
Support the team with administrative/reception tasks and coordinate with central bookings.
Ensure accurate data entry and maintenance of patient and clinical records.
Maintain the domiciliary nebuliser service (records, stock, patient queries, device cleaning).
Coordinate return and distribution of sleep study and CPAP devices.
Report unexpected results, incidents, or equipment faults to Senior Chief Respiratory Physiologist.
Ensure safe use of departmental equipment.
Build positive working relationships within the Respiratory Medicine team.
Communicate politely and effectively with patients, staff, and visitors; update patients on waiting times.
Assist with arranging porters and patient transport.
Support service development by highlighting staffing needs and assisting with service improvements.
Participate in mandatory training, 1:1 meetings, and appraisals.
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients.
In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff.
This is reflected in our policies, procedures and People Plan.
All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.
For both documents, please view the attachment/s on this page.
#J-18808-Ljbffr
Reception and administration assistant in London employer: Catchwork
Stuart is an excellent employer for self-employed couriers in Middlesbrough, offering the flexibility to choose your own hours and the freedom to be your own boss. With competitive earning opportunities and access to a user-friendly platform, couriers can enjoy a supportive work culture that values independence and growth. Additionally, Stuart provides perks and insurance, making it a rewarding choice for those looking to thrive in the delivery sector.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and administration assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Catchwork. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Catchwork before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception and administration assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Catchwork:Your cover letter is your chance to shine! Tell us why you want to work at Catchwork specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Catchwork!
How to prepare for a job interview at Catchwork
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
