At a Glance
- Tasks: Provide reception and admin support for Haematology and Oncology services across multiple sites.
- Company: Join the Bristol NHS Foundation Trust, a leading healthcare provider in the UK.
- Benefits: Enjoy a supportive work environment with opportunities for personal development and training.
- Other info: Dynamic role with a chance to work in a collaborative healthcare team.
- Why this job: Make a real difference by supporting patients during their treatment journey.
- Qualifications: Strong communication skills and a caring attitude towards patients are essential.
The predicted salary is between 22181 - 27110 £ per year.
The Reception and Appointment Clerk works across a number of sites providing reception, administrative and appointment booking support for Haematology and Oncology services. The role involves booking appointments, managing telephone systems, supporting patient pathways and undertaking a range of administrative duties to ensure the smooth running of services across both Bristol and Weston.
Location - BHOC, Myrtle Road Admin office, South Bristol Community Hospital, North Bristol Community Hospital, Weston General Hospital.
The Reception and Appointment Clerk works closely with a wide range of administrative teams including the Treatment Bookings Team, Clinic Coordinators, Medical Secretaries and Clinical Nurse Specialist Support Team. As the team deals with a wide range of enquiries, the postholder will be expected to liaise effectively with colleagues across multiple departments and locations.
The Reception and Appointment Clerk provides a frontline welcome, support, information and signposting to patients receiving treatment for cancer and those living with non-malignant blood conditions. The role is an integral part of the multidisciplinary team supporting both outpatient and day unit services.
- Communication: To welcome patients to the department, ensuring that patient information held is correct (address, telephone numbers, GP details, Next of Kin details), and that the attendance is recorded on Medway/Mosaiq.
- Patient Care: To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
- Organising and Planning: To carry out associated duties, for example, call handling, outgoing clinic appointments, booking bloods, managing the team inbox, scanning, and patient filing.
- Service Development and Research: Attend training courses as required to support personal development and the needs of the service. Assist in training of new members of the team. To take part in departmental audits and associated duties.
- Finance and Resources: If and when appropriate and directed, order and/or receipt stationery and essential items, in line with Trust policies.
- Information Resources: To book patient appointments in line with the Patient Access Policy, print letters and arrange any appointment related services as and when required (e.g. interpreting services).
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston. With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Admin employer: Catchwork
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StudySmarter Expert Advice🤫
We think this is how you could land Admin
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Catchwork. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Catchwork before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Admin
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Catchwork:Your cover letter is your chance to shine! Tell us why you want to work at Catchwork specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Catchwork!
How to prepare for a job interview at Catchwork
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
