Team Leader- Croydon University Hospital, London in Thornton Heath

The Team Leader role has responsibility for the operational oversight of Redthread’s delivery within Croydon University Hospital and any community work undertaken in the surrounding area. The role is to be part of the wider youth work team within Redthread with a primary focus on youth violence interventions in a health care setting. In this role you will lead the Youth Violence Intervention Programme team at the hospital. The team support young people aged 11-25 years old, who present to hospital following an incident of violence or for whom there are concerns around exploitation or extra-familial harm. You will have line management responsibility for the Youth Workers in the team, ensuring the service runs effectively for young people and also working with young people in the hospital as well as supporting them post discharge to ensure they have the support in place that they need and want.

Main duties include:

• To recruit, manage, motivate, coach and develop a staff team including carrying out annual appraisals and regular supervision meetings.
• To manage their health, safety and wellbeing.
• To promote and embed Catch22’s vision and values in local service delivery.
• To ensure all service user information, interventions and other data as required by the contract are recorded on the relevant data management system in line with Catch22’s policy.
• To manage operational risk, health and safety, governance and safeguarding issues in line with Catch22 and Commissioner policies.
• Carry out regular case file audits as per the Audit Policy and Procedure.
• Be responsible for the allocation of referrals and ensure caseload management structures are in place.
• Adhere to reporting requirements, deadlines and requests, ensuring all required information is recorded accurately as instructed.
• Hold a small caseload of young people and support them in the hospital and post discharge.

Qualifications

Essential:

• Relevant level 3 or 4 qualification in health & wellbeing, youth provision or similar or demonstrable equivalent experience.

Experience

Essential:

• Significant experience of working with young people with challenging needs.
• Experience of inter-agency working.
• Work within/in partnership with Children’s and Family Services/Youth Justice Services/Youth services.
• Experience of delivering training to young people/professionals.
• Working with young people in group and one-to-one settings.
• Knowledge of issues around risk and vulnerability amongst young people.
• An awareness of the current issues relating to at risk and vulnerable young people.
• Knowledge of engagement and intervention strategies.
• Knowledge of Children Act/LSCB Procedures and other appropriate youth policies.
• Understanding and experience of Performance Management with regard to practice and target achievement.
• Experience of using recording and data collation systems.
• Experience of line management and management of a team.

Skills & Ability

Essential:

• Clear risk assessment skills, particularly when working with young people with complex needs.
• Ability to work creatively within agreed management arrangements, and to maintain positive relationships with key partner agencies.
• Ability to manage conflict & negotiation skills.
• Experience and skills to lead a team, setting objectives and priorities, monitoring performance against agreed targets.
• Reviewing skills in enabling staff to reach full potential and achieve targets through individual supervision, annual appraisal and learning development programmes.
• The ability to contribute to ongoing service evaluation and review.
• Communicate well in a range of settings, with different people.
• Good organisational skills (for self and others).
• To be able to use a range of leadership styles as appropriate.
• Work effectively in a team.
• Manage conflicting demands.
• To be able to adopt a flexible approach to all aspects of work.
• Problem solving and a “can do” attitude.
• Basic ICT skills.
• Excellent verbal and written communication skills.
• Attention to detail.
• Understanding of spreadsheets, importance of monitoring and general knowledge of finance.