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- Tasks: Lead and manage high-quality services for vulnerable young people facing exploitation.
- Company: Catch22, a charity focused on improving lives and building strong communities.
- Benefits: Flexible working, competitive salary, and opportunities for professional development.
- Why this job: Make a real difference in the lives of young people while developing your leadership skills.
- Qualifications: Experience in youth services or social care management is essential.
- Other info: Home-based role with travel across the UK and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We achieve this in two ways: improving lives on the frontline through delivery of public services and using our knowledge to change 'the system'.
Our Young People and Families hub works with those in trouble, providing early intervention, targeted and specialist support services to those in crisis, leaving care, missing from home or with substance misuse or mental health problems. Services support people no matter what their situation and have demonstrated a high success rate.
Catch22 is recruiting for a Senior Service Manager for our West Mercia Child Exploitation Service. This role has responsibility for the strategic development and operational management of Catch22’s Integrated Child Exploitation Service funded by the West Mercia Police and Crime Commissioner.
The Integrated Child Exploitation Service is a specialist prevention and support service for children, young people under 18 and their families who are at risk of, currently experiencing or have been impacted by Child Criminal or Child Sexual Exploitation across the West Mercia region. The service will consist of four teams located in Worcestershire, Telford and Wrekin, Herefordshire & Shropshire.
The role will also support the development of the Young People and Families (YPF) Hub and the implementation of learning and development, performance and impact, business development and wider work streams as required. The SSM will work with the YPF SMT and will take a lead role in implementing our YPF strategy in this area.
The role can be home based, but time spent in each of the services alongside travel across the UK will be required to support delivery and growth of services across the Hub. The ideal candidate will have experience of delivering and managing similar services, the right mix of leadership, passion and energy, and an innovative nature. A proven track record in engaging with positive relationships with commissioners and securing new business is essential. The role will involve promoting, connecting and building services in order to impact the lives of vulnerable young people with complex needs.
Some of your day-to-day tasks will be:
- To lead and ensure the delivery of high-quality services that meet all targets, standards and KPIs and to take prompt action to address any areas of underperformance.
- To recruit, manage, motivate, coach and develop a staff team including carrying out annual appraisals and regular supervision meetings.
- To manage subcontractors and strategic partners, conducting regular performance and quality reviews to ensure agreed outputs and outcomes are delivered.
- To ensure that the diverse needs and aspirations of all groups of service users are considered in service planning and delivery.
This post will involve travel across the country and occasional evening and weekend working.
Minimum Requirements:
- Relevant qualification or equivalent experience in a relevant discipline such as youth, community, health & social care, management.
Contract: Permanent
Hours: Full time, 37 Hours per week
Location: Home or Office based with national travel to regional offices (Worcestershire, Telford and Wrekin, Herefordshire & Shropshire)
Catch22 is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice will be followed and pre-employment background checks will be undertaken before any appointment is confirmed. The post is subject to an enhanced DBS check.
At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services.
If you are applying for this role and are care experienced, Catch22 offers a mentor to assist with the application process. Please contact recruitment@catch-22.org.uk if you would like to find out more about this support.
Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.
Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.
Senior Service Manager – West Mercia Child Exploitation Service employer: Catch22
Contact Detail:
Catch22 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Manager – West Mercia Child Exploitation Service
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Catch22. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the organisation and its values. Show us how your passion aligns with our mission to support vulnerable young people.
✨Tip Number 3
Practice your responses to common interview questions. We want to see your leadership skills and innovative ideas shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank you email can leave a lasting impression and show us you're genuinely interested in the role.
We think you need these skills to ace Senior Service Manager – West Mercia Child Exploitation Service
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Senior Service Manager role. Highlight your relevant experience in managing services and working with vulnerable young people, as this will show us you understand what we're looking for.
Show Your Passion: We want to see your enthusiasm for making a difference in the lives of young people. Use your application to share any personal experiences or motivations that drive you to work in this field. Let us know why this role matters to you!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements and skills stand out. This helps us quickly see how you fit into our vision.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Catch22
✨Know Your Stuff
Make sure you understand the ins and outs of the Integrated Child Exploitation Service. Familiarise yourself with the specific challenges faced by young people in the West Mercia region, and be ready to discuss how your experience aligns with the role's requirements.
✨Show Your Leadership Skills
Prepare examples that showcase your leadership style and how you've successfully managed teams in the past. Highlight your ability to motivate and develop staff, as well as how you've tackled underperformance in previous roles.
✨Engage with the Mission
Catch22 is all about making a difference. Be prepared to discuss why you're passionate about supporting vulnerable young people and how you can contribute to the organisation's mission. Share any relevant experiences that demonstrate your commitment to social impact.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the role, the team dynamics, and the future direction of the service. This shows your genuine interest and helps you assess if the organisation is the right fit for you.
