Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Facilitate mediation sessions and help resolve conflicts between parties.
- Company: Catch22, a charity focused on transforming lives and building stronger communities.
- Benefits: Flexible working hours, competitive salary, and a supportive work environment.
- Why this job: Make a real difference by helping people find peaceful resolutions to their disputes.
- Qualifications: Mediation certification and a full driving licence required.
- Other info: Work from home with some travel around Norfolk; commitment to equality and diversity.
The predicted salary is between 22000 - 26000 £ per year.
Company Description
Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We have been at the heart of public service delivery for over 200 years, designing and delivering services that transform disadvantaged lives and build stronger communities. We achieve this in two ways. Firstly, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.
Our Community Mediation Service aims to provide a service that helps people find long lasting, realistic solutions to the conflicts affecting their lives and to support public services and local authorities by stopping disputes from escalating and reducing the need for enforcement action. We are a person centred service that aims to give people the best possible chance of good outcomes and have to be flexible and creative in the way we work.
Job Description
We are seeking a skilled and empathetic Mediation Officer to join our organisation. In this role, you will serve as a neutral facilitator in resolving disputes and conflicts between parties. You will utilise your expertise in conflict resolution to help individuals and organisations reach mutually acceptable agreements while maintaining professionalism and confidentiality throughout the mediation process.
- Facilitate mediation sessions between disputing parties, ensuring a balanced and neutral environment
- Conduct thorough assessments of disputes to understand underlying issues and develop appropriate resolution strategies
- Prepare comprehensive mediation documentation, including agreements, settlement terms, and case summaries
- Guide parties through the mediation process, explaining procedures and expectations clearly
- Maintain strict confidentiality and impartiality throughout all mediation proceedings
- Communicate effectively with stakeholders, including clients, legal representatives, and organisational staff
- Document mediation outcomes and maintain detailed case records in compliance with organisational standards
- Analyze conflict patterns and provide recommendations for dispute prevention
- Stay current with mediation best practices, legal requirements, and procedural updates
- Provide support and guidance to parties on implementing agreed-upon resolutions
Qualifications
- Mediation certification or formal mediation training from a recognised institution
- Full Driving license
Additional Information
Salary Pro Rata £26,097 actual £5,219.40
Hours of work 7.4 Flexibility will be needed over a five-day period, Monday to Friday depending on the needs of the service and client group.
Contract Permanent
Location This role will be based from home with some travel required around Norfolk to meet the needs of the service and client group.
At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.
Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked. Please note, we will conduct an online search as part of our due diligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.
If you are applying for this role and are care experienced/care leaver, Catch22 offers a mentor to assist with the application process. Please contact cath.forshaw@catch-22.org.uk if you would like to find out more about this support. This information will not be passed to the team recruiting for this position.
Catch22’s Commitment to Ban the Box Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.
Mediation Officer in Norwich employer: Catch22
Contact Detail:
Catch22 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mediation Officer in Norwich
✨Tip Number 1
Get to know the company! Before your interview, dive into Catch22's mission and values. Understanding their '3Ps' will help you connect your skills as a Mediation Officer to their goals, showing them you're not just another candidate.
✨Tip Number 2
Practice your mediation skills! Think of real-life scenarios where you've resolved conflicts. Be ready to share these experiences during your interview, as they’ll demonstrate your expertise and empathy in action.
✨Tip Number 3
Prepare questions for your interviewers! Show your interest by asking about their Community Mediation Service and how they measure success. This not only shows you're engaged but also helps you assess if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role and the organisation right from the start.
We think you need these skills to ace Mediation Officer in Norwich
Some tips for your application 🫡
Show Your Empathy: As a Mediation Officer, empathy is key! Make sure your application reflects your understanding of conflict resolution and how you can help others. Share personal experiences or insights that demonstrate your ability to connect with people.
Be Clear and Concise: When writing your application, clarity is crucial. Use straightforward language and avoid jargon. We want to see that you can communicate effectively, just like you would in a mediation session!
Highlight Relevant Experience: Don’t forget to showcase any relevant training or experience in mediation or conflict resolution. This could be formal qualifications or even volunteer work. We love seeing how your background aligns with our mission!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right place. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Catch22
✨Know Your Mediation Techniques
Familiarise yourself with various mediation techniques and conflict resolution strategies. Be ready to discuss how you've applied these in past situations, as this will demonstrate your expertise and understanding of the role.
✨Show Empathy and Understanding
As a Mediation Officer, empathy is key. Prepare examples that showcase your ability to understand different perspectives and how you’ve helped parties reach agreements. This will highlight your person-centred approach.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to outline how you'd handle specific disputes. Think through potential conflicts and your strategies for resolving them, ensuring you can articulate your thought process clearly.
✨Research Catch22’s Values
Dive into Catch22’s mission and values, especially their commitment to equality, diversity, and inclusion. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals.