Keyworker- Online School Cloud22 in Norwich

Keyworker – Online School Cloud22 at Catch22

Job Description

Catch22 is a social business and not-for-profit dedicated to building resilience and aspiration in people and communities. With over 1,600 colleagues, we support 44,000 individuals across the social welfare cycle. Our programmes include alternative education, apprenticeships, employability, justice and rehabilitation services, gangs intervention, emotional wellbeing, substance misuse and children’s social care.

Who we are

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We achieve this by improving lives on the front line and by shaping public policy to remove barriers that trap and disempower those we serve.

About Catch22’s Education Hub

We provide alternative and special education for young people aged 4‑18, delivering high‑quality teaching and learning focused on relationships, life‑skills and meaningful qualifications. The Education Hub supports over 700 vulnerable young people through independent schools or tailored support programmes.

Where you fit in

As a Key Worker at Include Norfolk, you will manage, support and develop a group of young people and their families. You’ll build trusting relationships through individual sessions, group work, family visits and interventions such as reading, writing and targeted support groups. You’ll oversee a holistic, person‑centred approach from entry to exit, bridging academic, behavioural and therapeutic needs and preparing them for post‑16.

Main Duties & Accountabilities

• Work with Assistant Head Teachers and Pastoral Leads to develop a caseload and support students to engage, providing initial assessments of educational, emotional and behavioural needs.
• Co‑design, implement and review pupil support plans, establishing baseline data on attendance, attainment and predicted grades.
• Drive attendance, making daily attendance calls, attending meetings and running attendance interventions as agreed.
• Collaborate with teaching staff to ensure continuity of delivery and concretion of learning lessons.
• Deliver 1:1 and small group targeted support, advice and mentoring as appropriate.
• Ensure all young people are risk assessed regularly for vulnerability and risk of harm.
• Track pastoral progress regarding attainment, behaviour and risk of exclusion.
• Refer to other agencies where necessary and participate in multi‑disciplinary teams.
• Work flexibly across settings, including school, college, court, police station and young offender institutions.
• Maintain up‑to‑date pupil support plans and record safeguarding concerns promptly.
• Implement behaviour policy and manage behaviours effectively and timely.

Resources

• Maintain accurate records for case conferences and professional meetings.
• Record details of contacts and sessions in the agreed database and produce reports for case reviews.
• Manage learning and pastoral resources, including digital technologies.
• Ensure all resources are risk‑assessed and appropriate for pupils with emotional and behavioural difficulties.

Inclusion

• Contribute to an inclusive culture and uphold Catch22’s Equality and Diversity Policy.
• Promote and demonstrate anti‑discriminatory practice.

Health, Safety and Wellbeing

• Follow safe systems of work and report incidents in line with Catch22’s Health and Safety policy.
• Take reasonable care of your own health and support others’ wellbeing.

Other Requirements

• Reflect the vision, mission and values of Catch22 at all times.
• Adhere to the school’s conduct, safeguarding and behaviour policies.
• Complete mandatory training as per Catch22’s policies.

What does good look like for this role?

• Improve pupils’ attitudes, engagement, attendance and behaviour.
• Provide progress reports to management.
• Enable pupils to make academic and pastoral progress.
• Participate in school planning and CPD.
• Ensure pupils feel safe.

Qualifications

• Level 2 English and Maths desirable.
• Willingness to complete a Teaching Assistant Apprenticeship Level 5.

Additional Information

Salary: £28,000 pro rata (39 + 2 weeks) – Actual Pay £25,543.29

Weeks per year: 39 weeks (term time) plus 2 weeks

Hours: Full‑time, Permanent

Access to a personal vehicle is required.

Catch22 is committed to safeguarding and promoting the welfare of children and young people. Applicants must be willing to undergo child protection screening appropriate to the post. Any offer of employment will be subject to an enhanced DBS check.

See the benefits of working for Catch22 here.

Equality, Diversity and Inclusion

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and inclusion is part of what we do every day.

Safeguarding and Recruitment Practices

Catch22 is committed to rigorous safeguarding and safe recruitment practices; ensuring every individual within the organisation has been safely and appropriately checked. Please note we will conduct an online search as part of our due diligence checks for successful candidates, involving publicly available information and social media.

Seniority level

Entry level

Employment type

Full‑time

Job function

Education and Training

Industries

Primary and Secondary Education