Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Facilitate mediation sessions and help resolve conflicts with empathy and professionalism.
- Company: Catch22, a charity focused on transforming lives and building stronger communities.
- Benefits: Flexible working hours, remote work, and a commitment to equality and inclusion.
- Why this job: Make a real difference by helping people find lasting solutions to their disputes.
- Qualifications: Mediation certification and strong communication skills required.
- Other info: Join a supportive team dedicated to positive social change.
The predicted salary is between 36000 - 60000 £ per year.
Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We have been at the heart of public service delivery for over 200 years, designing and delivering services that transform disadvantaged lives and build stronger communities. We achieve this in two ways. Firstly, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help.
Our Community Mediation Service aims to provide a service that helps people find long lasting, realistic solutions to the conflicts affecting their lives and to support public services and local authorities by stopping disputes from escalating and reducing the need for enforcement action. We are a person centred service that aims to give people the best possible chance of good outcomes and have to be flexible and creative in the way we work.
We are seeking a skilled and empathetic Mediation Officer to join our organisation. In this role, you will serve as a neutral facilitator in resolving disputes and conflicts between parties. You will utilise your expertise in conflict resolution to help individuals and organisations reach mutually acceptable agreements while maintaining professionalism and confidentiality throughout the mediation process.
- Facilitate mediation sessions between disputing parties, ensuring a balanced and neutral environment
- Conduct thorough assessments of disputes to understand underlying issues and develop appropriate resolution strategies
- Prepare comprehensive mediation documentation, including agreements, settlement terms, and case summaries
- Guide parties through the mediation process, explaining procedures and expectations clearly
- Maintain strict confidentiality and impartiality throughout all mediation proceedings
- Communicate effectively with stakeholders, including clients, legal representatives, and organisational staff
- Document mediation outcomes and maintain detailed case records in compliance with organisational standards
- Analyze conflict patterns and provide recommendations for dispute prevention
- Stay current with mediation best practices, legal requirements, and procedural updates
- Provide support and guidance to parties on implementing agreed-upon resolutions
Mediation certification or formal mediation training from a recognised institution is required. A full driving license is also necessary.
Additional Information
Hours of work: 7.4. Flexibility will be needed over a five-day period, Monday to Friday depending on the needs of the service and client group.
Contract: Permanent
Location: This role will be based from home with some travel required around Norfolk to meet the needs of the service and client group.
At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.
Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.
Please note, we will conduct an online search as part of our due diligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.
If you are applying for this role and are care experienced/care leaver, Catch22 offers a mentor to assist with the application process. Please contact cath.forshaw@catch-22.org.uk if you would like to find out more about this support. This information will not be passed to the team recruiting for this position.
Mediation Officer employer: Catch22
Contact Detail:
Catch22 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mediation Officer
✨Tip Number 1
Network like a pro! Reach out to people in the mediation field, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common mediation scenarios. Think about how you'd handle different conflicts and be ready to share your thought process. This shows you're not just knowledgeable but also ready to jump into action!
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Use examples from your past experiences where you successfully resolved disputes. This will highlight your ability to maintain professionalism and confidentiality, which is key for a Mediation Officer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our mission at Catch22.
We think you need these skills to ace Mediation Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences that align with the Mediation Officer role. Highlight your conflict resolution expertise and any relevant training you've had, as this will show us you're a great fit for the position.
Showcase Your Empathy: As a Mediation Officer, empathy is key! Use your written application to demonstrate your understanding of the challenges faced by individuals in conflict. Share examples of how you've successfully navigated similar situations in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your points are easy to understand. This will help us see your communication skills right from the start!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there!
How to prepare for a job interview at Catch22
✨Know Your Mediation Basics
Before the interview, brush up on your mediation techniques and conflict resolution strategies. Be ready to discuss specific methods you've used in past situations, as this will show your expertise and understanding of the role.
✨Show Empathy and Understanding
As a Mediation Officer, empathy is key. Prepare examples that demonstrate your ability to understand different perspectives and how you’ve successfully navigated sensitive situations. This will highlight your suitability for a person-centred service.
✨Familiarise Yourself with Catch22's Values
Research Catch22’s mission and values, especially their focus on community and inclusion. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of building stronger communities.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, challenges they face, or how they measure success in mediation. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.