Team Leader - King's College Hospital (Redthread) in London

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Our Safer Futures Operational Hub delivers a wide range of integrated support services designed to help resolve complex difficulties experienced by young people and their families/carers. Support is provided to people who find themselves in a range of circumstances; they may be missing from home or have emotional, housing or substance misuse issues. We also support families where parents/carers are experiencing domestic abuse, substance misuse, emotional issues, homelessness or unemployment. Whatever the situation, we work alongside young people and their carers to find a way of stabilising their lives.

Redthread is a hospital-based youth work service, working alongside NHS staff and other professionals in Emergency Departments. Our experienced, specialist youth workers engage with and support young people, aiming to reduce serious youth violence. We often meet young people at a moment of change and work with them to find a positive way forward. We provide long-term, holistic support. We consider every aspect of a young person’s life and build support around them.

The Team Leader role has responsibility for the operational oversight of Redthread’s delivery within King's College Hospital and any community work undertaken in the surrounding area. The role is part of the wider youth work team within Redthread with a primary focus on youth violence and mental health interventions in a health care setting. The role leads the hospital’s Youth Violence Intervention Programme, supporting young people aged 11–25 who attend following violence or where there are concerns about exploitation or extra-familial harm. The Team Leader also oversees the Young Women's Service, which provides longer-term support to young women affected by community violence, and the Mental Health Youth Work Pilot for 11–18-year-olds admitted following deliberate self-harm. The role includes line management of the team’s Youth Workers, ensuring the service operates effectively and supporting young people both in hospital and after discharge to access the help they need and want.

Main duties include:

• To recruit, manage, motivate, coach and develop a staff team including carrying out annual appraisals and regular supervision meetings.
• To manage their health, safety and wellbeing.
• To promote and embed Catch22’s vision and values in local service delivery.
• To ensure all service user information, interventions and other data as required by the contract are recorded on the relevant data management system in line with Catch22’s policy.
• To manage operational risk, health and safety, governance and safeguarding issues in line with Catch22, Catch22 and Commissioner policies.
• Carry out regular case file audits as per the Audit Policy and Procedure.
• Be responsible for the allocation of referrals and ensure caseload management structures are in place.
• Adhere to reporting requirements, deadlines and requests, ensuring all required information is recorded accurately as instructed.
• Hold a small caseload of young people and support them in the hospital and post discharge.

Qualifications

Essential

• Relevant level 3 or 4 qualification in health & wellbeing, youth provision or similar or demonstrable equivalent experience.

Experience

Essential

• Significant experience of working with young people with challenging needs.
• Experience of Inter-agency working. Work within/ in partnership with Children’s and Family Services/ Youth Justice Services/ Youth services.
• Experience of delivering training to young people/professionals.
• Working with young people in group and one-to-one settings.
• Knowledge of issues around risk and vulnerability amongst young people.
• An awareness of the current issues relating to at risk and vulnerable young people.
• Knowledge of engagement and intervention strategies.
• Knowledge of Children Act/LSCB Procedures and other appropriate youth policies.
• Understanding and experience of Performance Management with regard to practice and target achievement.
• Experience of using recording and data collation systems.
• Experience of line management and management of a team.

Skills & Ability

Essential

• Clear risk assessment skills, particularly when working with young people with complex needs.
• Ability to work creatively within agreed management arrangements, and to maintain positive relationships with key partner agencies.
• Ability to manage conflict & negotiation skills.
• Experience and skills to lead a team, setting objectives and priorities, monitoring performance against agreed targets.
• Reviewing skills in enabling staff to reach full potential and achieve targets through individual supervision, annual appraisal and learning development programmes.
• The ability to contribute to ongoing service evaluation and review.
• Communicate well in a range of settings, with different people.
• Good organisational skills (for self and others).
• To be able to use a range of leadership styles as appropriate.
• Work effectively in a team.
• Manage conflicting demands.
• To be able to adopt a flexible approach to all aspects of work.
• Problem solving and a “can do” attitude.
• Basic ICT skills.
• Excellent verbal and written communication skills.
• Attention to detail.
• Understanding of spreadsheets, importance of monitoring and general knowledge of finance.

Additional Information

• Contract: Permanent
• Hours & work pattern: Full time, 37 hours per week including regular weekend and evening working and shift patterns scheduled across the team covering the hours of 9am - 9pm.
• Location: King's College Hospital London with daily presence on site required.
• Screening: Successful admission to post subject to enhanced DBS check and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas.
• Please note Catch22 reserves the right to close the opportunity before the advertised closing date, without reason. Catch22 reserves the right to close the advert early if we receive a high number of applications. As such, we encourage interested applicants to submit applications at their earliest convenience.