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- Tasks: Facilitate mediation sessions and help resolve conflicts with empathy and professionalism.
- Company: Catch22, a charity focused on transforming lives and building stronger communities.
- Benefits: Flexible working hours, competitive salary, and a commitment to equality and inclusion.
- Why this job: Make a real difference in people's lives by helping them find lasting solutions to their conflicts.
- Qualifications: Mediation certification or training and a full driving licence required.
- Other info: Work from home with travel around Norfolk; early application is encouraged.
The predicted salary is between 22000 - 39000 ÂŁ per year.
Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We have been at the heart of public service delivery for over 200 years, designing and delivering services that transform disadvantaged lives and build stronger communities. We achieve this in two ways. Firstly, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change the system, to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.
Our Community Mediation Service aims to provide a service that helps people find long‑lasting, realistic solutions to the conflicts affecting their lives and to support public services and local authorities by stopping disputes from escalating and reducing the need for enforcement action. We are a person‑centred service that aims to give people the best possible chance of good outcomes and have to be flexible and creative in the way we work.
We are seeking a skilled and empathetic Mediation Officer to join our organisation. In this role, you will serve as a neutral facilitator in resolving disputes and conflicts between parties. You will utilise your expertise in conflict resolution to help individuals and organisations reach mutually acceptable agreements while maintaining professionalism and confidentiality throughout the mediation process.
Responsibilities- Facilitate mediation sessions between disputing parties, ensuring a balanced and neutral environment
- Conduct thorough assessments of disputes to understand underlying issues and develop appropriate resolution strategies
- Prepare comprehensive mediation documentation, including agreements, settlement terms, and case summaries
- Guide parties through the mediation process, explaining procedures and expectations clearly
- Maintain strict confidentiality and impartiality throughout all mediation proceedings
- Communicate effectively with stakeholders, including clients, legal representatives, and organisational staff
- Document mediation outcomes and maintain detailed case records in compliance with organisational standards
- Analyze conflict patterns and provide recommendations for dispute prevention
- Stay current with mediation best practices, legal requirements, and procedural updates
- Provide support and guidance to parties on implementing agreed‑upon resolutions
- Mediation certification or formal mediation training from a recognised institution
- Full driving licence
- Salary Pro Rata ÂŁ26,097, actual ÂŁ5,219.40
- Hours of work: 7.4 Flexibility will be needed over a five‑day period, Monday to Friday depending on the needs of the service and client group.
- Contract: Permanent
- Location: This role will be based from home with some travel required around Norfolk to meet the needs of the service and client group.
At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.
Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked. Please note, we will conduct an online search as part of our due diligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.
Catch22’s Commitment to Ban the Box: Catch22 is proud to have “Ban the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.
Mediation Officer in London employer: Catch22
Contact Detail:
Catch22 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mediation Officer in London
✨Tip Number 1
Get to know the organisation! Research Catch22 and its mission. Understanding their values and how they operate will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your mediation skills! Role-play common scenarios you might face as a Mediation Officer. This will not only boost your confidence but also prepare you for any situational questions that may come up during the interview.
✨Tip Number 3
Network with current or former employees of Catch22. They can provide insider tips on the interview process and what the organisation values most in candidates. Plus, it’s a great way to get your name out there!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Catch22 team.
We think you need these skills to ace Mediation Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences that align with the Mediation Officer role. Highlight your conflict resolution expertise and any relevant training you've had, as this will show us you're a great fit for our team.
Show Your Empathy: As a Mediation Officer, empathy is key! In your written application, share examples of how you've successfully navigated conflicts in the past. This will help us see your ability to connect with people and facilitate resolutions.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and qualifications, so we can easily understand how you can contribute to our mission at Catch22.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Catch22
✨Know Your Mediation Techniques
Brush up on your mediation techniques and conflict resolution strategies before the interview. Be ready to discuss specific methods you've used in past situations, as this will show your expertise and understanding of the role.
✨Show Empathy and Understanding
As a Mediation Officer, empathy is key. Prepare examples that demonstrate your ability to understand different perspectives and how you’ve successfully navigated sensitive situations. This will highlight your suitability for the person-centred approach they value.
✨Familiarise Yourself with Catch22's Values
Dive into Catch22’s mission and values, especially their focus on community and support. Be prepared to explain how your personal values align with theirs, and how you can contribute to their goal of building stronger communities.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about their mediation processes or how they measure success in their services. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.