Compliance and Quality Manager in London

To lead on internal contract assurance inspections of Catch22 Employability & Skills services and to provide RAG ratings, reports and improvement plans to senior management. This will include desk-based auditing and when required on-site audit visits at our locations across the country.

To lead on audit inspections of services ensuring that Catch22 are well prepared before and during commissioner assurance visits.

Supporting the Operations Managers to ensure compliance and auditing of staff by completing monthly PAAs and supporting the preparation and completion of Brilliant Basics audits.

To become highly knowledgeable about the contractual requirements across all services. To provide advice and guidance to managers and their local operational teams on these requirements and expectations to ensure complete compliance.

Provide line management to the Hub admin and ensure resource is allocated to ensure maximum efficiency of the overall compliance function.

Leading on the training and support for the division’s Admin assistants, supporting them with all their key compliance tasks, ensuring they complete the exceptions reports to help them achieve the best possible PAA scores.

Leading on training new staff on the expectations of outcome evidencing and providing guidance to the division’s Admin assistants when they are validating outcomes.

Leading on the collation of impact evidence across all services so that they can be reported quarterly.

Leading on the collation of satisfaction surveys across all programmes so that they can be reported quarterly.

To support the Operational Governance team to prepare for, and manage Matrix Standard inspections and support with any future accreditation requirements.

To assist with projects that will support the wider Catch22 organisation to achieve relevant ISO standards, Merlin, and any other recognised standards of safe, effective, high quality operational delivery and business management.

Be responsible for compliance against the reporting calendar for the year, ensuring that services are clear on expectations and able to report with ease and on time.

Producing and developing reports on a planned basis and further interim reports as required across all services.

Work with the Data Manager to analyse data to identify and report on themes and trends for the hub to support service delivery and development.

Following processes to ensure all paperwork and performance is tracked and submitted efficiently and accurately. Supporting staff with loading all contractual paperwork onto in house data system when necessary.

Perform, organise, and streamline operational tasks, systems and processes to reduce the potential for errors.

Qualifications

• Minimum Level 2 in English and Maths.
• Able to demonstrate high level technical skills with experience of working with complex databases.
• An understanding and knowledge of quality assurance standards, preferably those relevant to training and employability industries.
• Experience of managing MIS and CMS data systems.
• Experience in analysing and interpreting data, and in presenting data to a range of stakeholders to inform their decision making.
• Experience in providing information, advice and guidance to a range of stakeholders in respect of data, compliance, recording rules, etc.
• Able to convey complex information to a range of stakeholders, either through reports or presentations/verbally.
• Able to use your own initiative and to plan and prioritise your workload, and willing to go the extra mile when necessary to complete priority activities/meet deadlines.
• Able to break down complex challenges/tasks into an ordered programme of work to achieve a given objective on time and to budget.
• Excellent ICT skills, particularly MS, MIS products and CRM systems.
• An understanding of data protection and information assurance regulations, and the importance of respecting the confidentiality of the information you will have access to.