- Compensation: GBP 59,000 - GBP 63,000 - yearly
Company Description
Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.
Weachievethis in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we useour knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help.With the heart of a charityand the mindset of a business,we are uniquely placed to deliver on this challenging agenda.
Job Description
You will lead our IT operational estate, service desk and end user support, infrastructure and networks, our Microsoft 365 tenancy, full device and license management. You will own the relationship with our managed service provider (MSP), with an embedded and capable service desk team of four works alongside you. You set the standard they work to.
As part of the Technology team you will have multiple experts working alongside you, security policy sits with our Head of Information Security with whom you will be joined approver for changes under the change control process. They will set security operations which you and the team deliver. Data analytics and data engineering sit within the Technology team and work closely with you across the estate.
We have launched a new strategy, Mission 2030 with technology being a key enabler. You will work with the analysts and engineers in the Technology team, and with subject matter experts and leaders across Catch22, to deliver Mission 2030.
Qualifications
- Service management to ITIL practice
- Setting a service standard and holding a supplier to it
- Leading and developing a small technical team
- Owning IT operations across a multi site organisation
- Managing an outsourced IT service contract, including SLAs, escalation and commercial review
Location: London, Kent and hybrid. This role will be based between our Kent (Brasted) and London office (Pear Tree Street, Barbican) 2-3 days per week
Contract type: Permanent, full-time (37 hours per week)
The salary range reflects the established band for this role. Appointment within the band will depend on experience and relevant skills.
At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.
Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.
Please note, we will conduct an online search as part of our due dilligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.
#J-18808-Ljbffr
Head of IT Operations employer: Catch22
Catch22 is an exceptional employer that prioritises the growth and development of its employees while fostering a supportive and inclusive work culture in Liverpool. With a strong commitment to making a positive impact on individuals facing barriers to employment, we offer tailored training opportunities and a collaborative environment that empowers our team to make meaningful contributions to the community.
