Custody Case Manager (Prison Offender Manager)

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. In Social Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, mentoring, veteran services, victim services, gangs work and youth justice. We believe that with effective support mechanisms and the correct interventions, we can change service user’s ideology, helping them desist from crime and reach their true potential.

This is a full-time prison/office based role. There is the option for compressed hours on a 4 day week, or 9 day fortnight if deemed appropriate. This is not a hybrid/remote role. An exciting opportunity to work for the Offender Management unit (OMU) at HMP Thameside, the only OMU in the country delivered by a third sector organisation since its opening in 2012. Following a recent Prison inspection, Charlie Taylor (HM Chief Inspector of Prisons) described this service to be "the best provision he had seen during the last year". We are seeking a driven individual who strives for best practice and is passionate in making a difference to people’s lives. In this role you will have the opportunity to be part of a high performing Offender Management Service with its function to identify, assess, address, and reduce risks of sentenced prisoners, whilst also motivating them to engage positively within the custodial regime.

Qualifications

• Understanding or awareness of the factors that contribute to offending behaviour.
• Knowledge of rehabilitation.
• Understanding of professional boundaries when working with vulnerable people.

Essential Criteria

• Ability to proactively manage a caseload and work collaboratively with other agencies.
• Ability to work well in high pressured environments and be resilient to change.
• Attention to detail particularly relating to recording of work and meeting of deadlines.
• Willingness to undertake additional training and development.

Additional Information

Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF2259T in your message so that we can identify the opportunity. When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed.

Contract: Permanent

Hours & work pattern: Full time, 38 hours per week.

Salary: £31,582.00

Location: HM Prison Thameside, Griffin Manor Way, London SE28 0FJ

Screening: Successful admission to post subject to enhanced DBS check, HMPPS vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

Proactive Recruitment Strategy: We are proactively recruiting to build a pool of pre‑cleared candidates for future vacancies, for some of our opportunities. While we may not be able to offer an immediate role, successful applicants will undergo all relevant pre‑employment checks, enabling them to join our workforce promptly when a position becomes available. This approach is based on expected leavers over the coming 3 month period and ensures a smooth transition into the team as opportunities arise.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

Recruitment Policy: AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch22 jobs. In order to ensure that applications are fair, genuine, and representative of the candidate applying, our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process.

Commitment to Opportunity & Progression: At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front‑line.

Commitment to Ban the Box: Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see the Job Information Pack for more information.