Team Leader in Croydon

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways: improving lives on the frontline through delivery of public services and using our knowledge to change 'the system', fixing the complex web that can trap and disempower those it was set up to help.

In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, mentoring, veterans in custody, victim services, gangs work, and youth justice. We believe that with effective support mechanisms and the correct interventions, we can change service users’ ideology, helping them desist from crime and reach their true potential.

This post presents an exciting opportunity to become a first line manager within our Personal Wellbeing Commissioned Rehabilitative Services (CRS) within the London region. These services are commissioned by HMPPS to deliver tailored support services intended to support individuals to re-integrate into the community and reduce reoffending by addressing a range of needs with people on probation.

Your role is to provide line management and motivate a team of Frontline Practitioners to achieve our Justice Business Plan objectives: innovate, revitalise, and reform the delivery of Justice Services. You will be responsible for ensuring all services are mobilised in accordance with contractual deadlines, service deliverables are contractually compliant, and meet Catch22’s reporting mechanisms.

Furthermore, you will take a pivotal role co-designing innovative and engaging service provisions to ensure best practice and leading-edge services are available to all service users. You will be accountable for creating an environment in which staff are engaged and empowered to achieve greater impact and understand the strategic vision of Catch22. You will proactively promote the values, aims, and objectives of Catch22 and show understanding and commitment to the needs of service users and their local communities.

As a Team Leader, your main duties and accountabilities will include:

• Providing support for Frontline Practitioners engaging service users in rehabilitation activities and addressing any risks that emerge.
• Ensuring that staff and volunteers are engaged with what Catch22 Rehabilitation is seeking to achieve, are motivated, and understand their role and recognise their contribution.
• Implementing policies, procedures, and evidence-based innovation and performance improvement systems and processes.
• Working to continuously improve the efficiency and effectiveness of service delivery and organisational performance and ensure compliance with contractual requirements and standards.
• Ensuring that support plans and reviews are in place within the required timescales and agreed reports to the Senior Operations Manager are prepared in a timely fashion, using established monitoring systems; and that team objectives are established.
• In liaison with the Senior Operations Manager to ensure the maintenance of the team’s database and compliance entry to the Authorities Case Management system for the purposes of casework recording, monitoring, and evaluating service provision.
• Ensuring that disciplinary, complaints, and grievance procedures are appropriately managed, including the undertaking of investigations and conducting disciplinary interviews when necessary.
• Ensuring Frontline Practitioners manage risk for all Service Users in accordance with NPS and organisational procedures.
• Maintaining records in accordance with NPS, Prison & organisational procedures and using relevant information and technology ensuring the security of data.
• Ensuring that regular 1-1 supervisions are undertaken and that each member of staff has an annual PEF appraisal and any personal development opportunities are available for frontline practitioners.
• Supporting the professional development of staff and ensuring that they maintain high standards of professional performances, including staff induction during probationary periods.
• Managing absenteeism and punctuality in line with Catch22 managing sickness and absence policy.
• Maintaining excellent working relationships and communication with stakeholders.

Essential Qualifications, Knowledge & Experience:

• Good basic education, including Maths and English GCSE or equivalent.
• Evidence of continual professional development.
• Experience working with Microsoft Office - Word and Excel.
• Management and Leadership experience.
• An understanding of legislation, research, and performance requirements relevant to the rehabilitation of individuals involved in CJS.
• Knowledge of the main resettlement pathways and services that offer interventions relevant to these pathways.
• An understanding of models of evidence and methodologies in relation to offender rehabilitation.

Desirable Qualifications, Knowledge & Experience:

• Any qualification relevant to rehabilitation of offenders, for example criminology/ criminal justice/ social care/ mental health/ IAG/ Family Services/ Emotional Wellbeing/ Social Inclusion.
• Training on Justice IT systems (I.e OASys, Delius, P-Nomis).
• Experience of working with offenders and/or disadvantaged people.
• Life experience such as overcoming difficulties.
• Experience of working in a team and/or with partner organisations.

Those interested in applying for this opportunity should review the Job Description to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3949G in your message so that we can identify the opportunity.

This opportunity is offered on a part-time basis of 2 days per week. We may be open to considering a small increase in hours for the right candidate; however, the role is not expected to exceed 0.5 FTE / half-time hours.

Contract: Permanent

Hours & work pattern: Part time, 15-19 hours per week.

Salary: £15,773.29 - £19,979.50 (£39,959.01 FTE)

Location: Croydon

Interview process: Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised. Where a deadline is advertised, Catch22 reserves the right to withdraw the post from advertisement without notice. Closing Date: 1630 on 17th of June 2026.

Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date. We aim to review applications as quickly as possible. However, due to the volume of interest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time.

Screening: Successful admission to post subject to enhanced DBS check, HMPPS vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.