Case Worker - Mental Health (London)

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose – we call these our '3Ps'. We achieve this in two ways. Firstly, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change the system to fix the complex web that can trap and disempower those it was set up to help.

Our Young People and Families hub works with those in trouble, providing early intervention, targeted, and specialist support services to those in crisis, leaving care, missing from home, or with substance misuse or mental health problems. Services support people no matter what their situation – and have demonstrated a high success rate.

A specialist support service for under 25’s, and their families, who are criminally exploited through county lines in London, the West Midlands, Merseyside, and Greater Manchester.

The role of Case Worker - Mental Health is an excellent opportunity to provide one-to-one tailored support to young people, working collaboratively as part of a multi-agency team, to ensure the safety of young people, and maximise their outcomes. Tailoring support to each young person's individual needs and circumstances, our case workers work as part of the Home Office-funded County Lines Support and Rescue Service.

This role requires access to a car, and a full current driving licence.

About You

• Great verbal and written communication skills, with the ability to maintain relationships with key partner agencies, working effectively as part of a team.
• Honest and reliable, with a creative and flexible approach to all aspects of work.
• Strong organisational skills, with the ability to manage conflicting demands through problem solving and a ‘can do’ attitude.
• Experience of working with, and delivering training to, young people and professionals, in both group and one to one settings.
• Strong attention to detail, and knowledge of risk assessments, engagement strategies, intervention strategies, particularly in relation to young people with complex needs.
• Experience of using recording and data collation systems.

Main Duties And Accountabilities

• Providing appropriate end to end support, and interventions, to a pre-defined caseload of young people, and their families, who are involved in County Lines activity – young people are referred by means of effective assessment, care planning, and risk management.
• Proactively and continually assessing and managing caseload risks, escalating where necessary through internal and external safeguarding procedures, and adapting case management frequency and methodology to reflect individual needs and circumstances.
• Ensuring that the diverse needs and aspirations of all groups of service users are considered in service planning and delivery, to enable all service users to fulfil their potential.
• Liaising effectively with local partner organisations, and other relevant agencies, to ensure effective referrals, care, risk management, and ease of transition and referral, for young people.

Qualifications

• Good ICT skills, with experience of using data recording and data collation systems.
• Experience of working with young people and their families, identified as vulnerable or having complex needs, preferably in a community setting.
• Experience of inter-agency working, preferably with Children's and Family Services/Youth Justice Services/Youth Services.
• Knowledge of issues around risk and vulnerability amongst young people.
• Desirable: Relevant qualification in a relevant discipline e.g., Youth and Community, Psychology, health/social care studies.

Additional Information

• Salary: £28,000 - £30,000 per annum
• Hours of work: Full time, 37 hours per week
• Contract: Permanent
• Hours flexibility: Hybrid working arrangements available where service delivery allows
• This role requires access to a car, and a full current driving licence.
• This post will require regional travel across the area, and the occasional evening and weekend working.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked. Please note, we will conduct an online search as part of our due diligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.

Catch22’s Commitment to Ban the Box: Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage.