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- Tasks: Support case managers with administrative tasks and offender information management.
- Company: Catch22, dedicated to improving lives and building a supportive society.
- Benefits: Permanent position with a competitive salary and meaningful work.
- Why this job: Make a real difference in the lives of individuals while gaining valuable experience.
- Qualifications: Strong organisational skills and proficiency in Microsoft Office required.
- Other info: Join a dynamic team at HMP Thameside with opportunities for personal growth.
The predicted salary is between 23992 - 27990 £ per year.
Join our team at HMP Thameside. We are seeking a Custody Case Administrator to support our Offender Management and Gangs service, ensuring effective delivery of administrative and organisational support for custody case managers.
Company Description
Catch22 works to build a society where each person has a good place to live, good people around them, and a fulfilling purpose. We call these our "3Ps" – Place, People and Purpose. We improve lives on the frontline and use our knowledge to change the system.
Responsibilities
- Collect, prepare, collate, and record offender information in paper and electronic systems.
- Perform data entry, revision, and retrieval operations for the OmU database.
- Monitor compliance with contract Key Performance Targets (KPTs) and update coordinators on weekly target achievements.
- Prepare minutes for Offender Management meetings (Discharge Boards, MARAP, Sentence Planning, etc.).
- Liaise with external agencies (Police, Probation, CRC) to support sentence planning and offender management.
- Provide comprehensive administrative support to case managers and senior managers.
- Cover colleague duties during absences or emergencies.
- Assist with Home Detention Curfew (HDC) and Observation, Categorisation and Allocation (OCA) processes.
Qualifications
- General knowledge of prison departments and functions.
- Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
- Experience in comparable administrative work in an office environment.
- Ability to prioritise tasks and organise work effectively under tight deadlines.
- Strong organisational and administration skills.
Contract
Permanent
Hours & Work Pattern
38 hours per week
Salary
£27,990 per annum
Location
HMP Thameside
Closing Date
1630 on 22nd October 2025
Screening
Successful admission to post subject to enhanced DBS check, HMPPS vetting check, and Right to Work in the UK check.
To Apply
Please provide your CV, cover letter, and completed screening questions. Use reference REF3411Z in your message.
Commitments
Catch22 is committed to Ban the Box, safeguarding, and providing equitable opportunities. For more information please see our Job Information Pack.
Case Administrator - Custody employer: Catch22
Contact Detail:
Catch22 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Administrator - Custody
✨Tip Number 1
Network like a pro! Reach out to people in the field, especially those who work at HMP Thameside or similar organisations. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Catch22 and their mission around the '3Ps'. Show us that you’re not just another candidate but someone who genuinely aligns with our values.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how you can demonstrate your organisational skills and experience in administrative roles, as these are key for the Case Administrator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
We think you need these skills to ace Case Administrator - Custody
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Case Administrator role. Highlight relevant experience, especially in administrative tasks and offender management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at HMP Thameside and how you can contribute to our mission. Keep it concise but impactful!
Be Clear and Concise: When filling out the screening questions, be clear and concise. We appreciate straightforward answers that get to the point. Remember, we’re looking for genuine reflections of your experience!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Catch22
✨Know Your Stuff
Familiarise yourself with the responsibilities of a Case Administrator in custody. Understand the key tasks like data entry, compliance monitoring, and liaising with external agencies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Skills
Highlight your proficiency in Microsoft Office and any relevant administrative experience. Be ready to discuss specific examples where you've used these skills effectively in past roles. This will demonstrate your capability to handle the tasks outlined in the job description.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you prioritise tasks under pressure. Think of scenarios from your previous work where you successfully managed tight deadlines or handled unexpected challenges. This will showcase your organisational skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the Offender Management process, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.