Career Coach in Birmingham

Location: Birmingham, England, United Kingdom

Company Description: Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help.

Role Overview: Working within our Employability division, this is a remote and outreach-based role. You will be an experienced Career Coach working within local communities to support service users to progress into apprenticeships, employment, education and training opportunities.

Main Duties & Accountabilities:

• Recruit, engage, and onboard participants into employability programmes within set timescales, providing high-quality Information, Advice and Guidance throughout.
• Deliver personalised employability support, including mindset and confidence development, strengths‑based interview preparation, job‑search assistance, and creation of CVs and application materials.
• Match participants to opportunities by shortlisting, preparing job packs, arranging interviews, and supporting applications for jobs, apprenticeships, and work experience.
• Provide sustained in‑work support, maintaining regular contact to ensure participants achieve and maintain employment or apprenticeships for at least six months.
• Work collaboratively and operationally, contributing to job fairs, workshops, community partnerships, and ensuring effective use of case management systems, timely communication, and compliance with all contractual and organisational requirements.
• Maintain professional standards, including safeguarding, health and safety, equality and diversity, continuous self‑development, and undertake any other relevant duties.
• Comply with Safeguarding/Prevent, Health and Safety policies and procedures and ensure the implementation of Catch22’s policies and procedures.
• Carry out other such relevant duties, as required.

What Does Good Look Like for This Role?

• Developing strong relationships with referral partners, customers, training providers and employers.
• Strong interpersonal skills.
• Approachable, adaptable and supportive to the range of stakeholders involved in this programme.
• Ability to develop strong rapport.
• Service delivered in line with contract requirements, all targets achieved.
• Service delivered within budget and margin met.
• Service delivered safely, and risks/areas of underperformance identified and managed appropriately.
• Hub outcomes achieved.
• Service users have a positive experience and achieve their goals.

Qualifications:

• 5 GCSE's, at grade C or above, or equivalent.
• Relevant professional qualification.
• Desirable: qualification in IAG (L3), ERS (L3), Coaching, IEP membership.

Compensation and Benefits:

• Salary: £27,000
• Hours: 37 hours per week
• Contract: Full‑time Permanent

Equal Opportunity Statement: At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked. We will conduct an online search as part of our due diligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.

Application Process: Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.