Finance Service Desk Analyst

D365 F&O Support Analyst – Support, associate, support analyst, support consultant, junior functional consultant, D365, D365FO, D365 F&O, F&O, Dynamics 365, Dynamics 365 finance & operations, ERP, Finance – UK – Remote – £35k-45k Our end user client is looking for a D365 Finance Support Analyst to provide 1st and 2nd line support. Candidates need to have previous experience in supporting the Finance modules in Dynamics 365 F&O or Dynamics AX. The role can be completed on a primarily remote basis. D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date. Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation. Ability to manage and prioritise workload under pressure & without supervision. Full UK Driving license Provide specific 1st/2nd line D365 F&O software support Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary Log & prioritise all incidents, service requests, change requests in the Service Desk Management tool and Azure Dev Ops (when required) Highlight when external technical support is required where problems cannot be resolved in-house, liaise with 3rd Party suppliers to expedite resolution. Remote Support management of customer issues when required To create, maintain and publish relevant support documentation in order to assist customers and the IT team. Producing ‘How To’ documentation (building and maintaining the existing knowledge base) Location: UK (Hybrid) Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients’ requirements and our candidates’ skills. If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website: