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- Tasks: Lead design workshops and collaborate on customer service solutions using Dynamics 365.
- Company: Leading logistics organisation with a focus on innovative technology.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in customer service transformation.
- Qualifications: Experience with D365 CE and strong communication skills are essential.
- Other info: Remote work available with a hybrid approach to office presence.
The predicted salary is between 60000 - 70000 £ per year.
Our leading logistics organisation, based near Birmingham, are embarking on a UK and European wide Dynamics 365 CE programme of work. They are looking to hire a locally based D365 CE Consultant who has a strong background with the Customer Service module.
This full time, permanent position requires onsite presence and is offered on a hybrid basis with a sensible and flexible approach to start/finish times.
Key Skills & Experience:- Strong background working as a D365 CE Functional Consultant
- Experience working with Customer Service module within D365
- Excellent communication and an ability to liaise with stakeholders of all seniorities
- Understanding of Power Platform – Power Automate and Power Apps in particular
- Any experience with Azure Services, PowerBI and Customer Insights would be a bonus!
- Facilitate design workshops, grasp the client's business processes and goals, and capture requirements
- Collaborate with technical teams to ensure these designs and integrations are implemented successfully
- Lead workshops with users to help ensure high adoption rates
- Provide continuous improvement recommendations
Location: Birmingham
Candidates must be eligible to work in this country.
Dynamics Customer Services Functional Consultant in Birmingham employer: Catch Resource Management
Contact Detail:
Catch Resource Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics Customer Services Functional Consultant in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the Dynamics community, attend relevant webinars, and join online forums. The more people you know, the better your chances of landing that D365 CE Consultant role.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your experience with the Customer Service module and Power Platform. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to Dynamics 365 CE and customer service processes. Practice articulating how you've successfully implemented solutions in past roles to impress your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Dynamics Customer Services Functional Consultant in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with D365 CE and the Customer Service module. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Dynamics Customer Services Functional Consultant role. Share specific examples of your past work that relate to the responsibilities listed in the job description.
Show Off Your Communication Skills: Since this role involves liaising with stakeholders, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Catch Resource Management
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Dynamics 365 CE, especially the Customer Service module. Be ready to discuss how you've used it in past projects and how it can benefit the organisation you're interviewing with.
✨Showcase Your Communication Skills
Since this role involves liaising with stakeholders at all levels, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated complex ideas in previous roles, especially in workshops or meetings.
✨Familiarise Yourself with Power Platform
Get comfortable discussing Power Apps and Power Automate, as these are key components of the role. Think of specific instances where you've implemented these tools to improve processes or solve problems.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to customer service processes. Practice structuring your answers using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills effectively.