At a Glance
- Tasks: Coordinate maintenance requests and ensure compliance in a busy helpdesk environment.
- Company: Join a leading commercial destination at Lakeside Shopping Centre.
- Benefits: Competitive salary, training opportunities, and a supportive team culture.
- Other info: Flexible hours with a dynamic and fast-paced work environment.
- Why this job: Make a real impact while developing your skills in facilities management.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 29280 - 29280 £ per year.
Location: Lakeside Shopping Centre
Hours: Full-time, 40 hours per week
Shift Pattern: 5 days over 7, including weekends, evenings, and late-night shifts on a rotating rota
Salary: £29,280
The Role
We are recruiting for a Business Support Assistant to join a busy Facilities and Compliance Helpdesk team. This is an excellent opportunity for an organised and customer-focused individual to play a key role in supporting the delivery of maintenance, compliance, and health & safety services across a large commercial environment. Based on the Helpdesk, you will be responsible for coordinating planned and reactive maintenance activities, updating CAFM systems, monitoring service levels, and ensuring compliance-related tasks are completed accurately and on time.
Key Responsibilities
- Manage and monitor maintenance requests through the CAFM system.
- Coordinate planned and reactive maintenance works.
- Liaise with contractors, tenants, and internal teams to ensure service delivery standards are achieved.
- Track compliance documentation, certificates, and audit actions.
- Monitor contractor attendance and update system records.
- Support Health & Safety and Fire Compliance teams with reporting and administration.
- Ensure accurate data entry and maintenance of operational records.
- Deliver outstanding customer service to both internal and external stakeholders.
About You
- Highly organised with excellent attention to detail.
- A confident communicator with strong written and verbal communication skills.
- Experienced in a customer service, helpdesk, administration, or facilities support role.
- Comfortable managing multiple priorities in a fast-paced environment.
- Competent using Microsoft Office, particularly Word and Excel.
- Able to work independently as well as part of a wider team.
- Flexible with working hours, including weekends and late-night shifts.
What's on Offer?
- Full-time permanent position.
- Varied and fast-paced role within a supportive team.
- Opportunity to develop knowledge of facilities management, compliance, and health & safety.
- Training and development opportunities.
- Modern working environment within a leading commercial destination.
Helpdesk Assistant in South Ockendon employer: Catch 22
Join a dynamic and professional corporate office in Central London as a Facilities Coordinator, where you'll thrive in a supportive work culture that values innovation and employee growth. With a competitive hourly rate and the potential for permanent employment, this role offers a unique opportunity to enhance your skills in AV technology and workplace management while contributing to a first-class experience for all. Enjoy a varied role in a high-profile environment that encourages collaboration and excellence.
